ICT Engineer

Great Heights Academy Trust; Elland; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday + 8 bank holidays

Job summary

Great Heights Academy Trust is seeking a proactive ICT Engineer to join the Trust IT Team. The role delivers reliable IT services across academies, providing day-to-day support for staff and students and maintaining systems and infrastructure.

You will troubleshoot hardware/software, manage devices, and assist with network and server services across multiple sites. This is a permanent, full-time post with an emphasis on delivering secure, efficient IT operations and responsive service delivery.

Qualifications

• Two or more years' relevant IT support experience.
• Experience installing, configuring and maintaining computers, laptops, printers and other IT equipment.
• Knowledge of Microsoft operating systems, applications and related technologies.
• Understanding of computer networks, wireless connectivity and IT infrastructure.
• Experience supporting users, responding to technical enquiries and providing a professional service.
• Ability to diagnose problems and escalate complex issues when needed.
• Good organisation and communication skills with the ability to manage priorities and maintain records.
• Awareness of cyber security and data protection in IT systems.
• Experience in education or public sector is advantageous but not essential.

Responsibilities

• Provide day-to-day technical support to staff and students.
• Maintain and develop IT systems, infrastructure and equipment.
• Troubleshoot hardware and software issues.
• Install and maintain computers and related devices.
• Support network and server systems; manage user accounts; assist helpdesk.
• Escalate issues when necessary and ensure secure IT operations.

Skills

IT Support

Hardware & Software Troubleshooting

Computers & Peripherals

Networks & Connectivity

Microsoft Windows & IT Infrastructure

Cyber Security Basics

Customer Service

Job description

Great Heights Academy Trust

ICT Engineer

Permanent - Full Time

Salary - Scale 4 Points 7 - 11(£27,274 - £29,071 per annum)

25 Days holiday per year plus 8 bank holidays

Location - Riverside Mills and Trust academies

To start - ASAP

Our vision and values - Our Vision & Values - Great Heights Academy Trust

Great Heights is entering an exciting new phase of growth and development. Currently, we have nine schools and a diverse portfolio including a nationally recognised English Hub, Research School, SCITT and Medical Needs provision. Alongside a strong footprint across regional and national school improvement, we are a Trust that is both established, evolving and preparing for our next phase of growth. We have built a secure and sustainable foundation and are now focused on scaling our impact, strengthening our infrastructure and delivering even greater outcomes for the communities we serve.

About the Role

We are seeking a proactive and enthusiastic ICT Engineer to join our Trust IT Team. This is an exciting opportunity to play an important role in supporting the delivery of reliable, effective and responsive IT services across our academies.

The postholder will provide day-to-day technical support to staff and students across the Trust, helping to maintain and develop our IT systems, infrastructure and equipment. Responsibilities will include troubleshooting hardware and software issues, installing and maintaining computers and associated equipment, supporting network and server systems, managing user accounts and assisting with the effective operation of our IT helpdesk.

Working closely with colleagues within the IT team, you will help ensure that our academies have access to the technology and support they need to deliver high-quality education. You will also contribute to maintaining secure IT systems, identifying potential issues and ensuring that technical problems are appropriately resolved or escalated.

This role offers excellent variety and would suit an individual who enjoys problem-solving, working with technology, supporting others and developing their technical skills within a busy and varied environment. You will have opportunities to work across different academies and gain experience of a broad range of IT systems and technologies.

We are interested to hear from candidates with two or more years relevant experience, whose values align with the culture of our Trust and can demonstrate most of the following:

• Experience of providing IT support and resolving hardware, software and technical issues.
• Experience of installing, configuring and maintaining computers, laptops, printers and other IT equipment.
• Knowledge of Microsoft operating systems, applications and associated technologies.
• An understanding of computer networks, wireless connectivity and IT infrastructure.
• Experience of supporting users, responding to technical enquiries and providing a professional and helpful service.
• The ability to diagnose problems, take a practical approach to finding solutions and know when to escalated more complex issues.
• Good organisational and communication skills, with the ability to manage competing priorities and maintain accurate records.
• An understanding of the importance of cyber security, data protection and maintaining secure IT systems.

Previous experience within an education, academy trust or public sector setting would be advantageous but is not essential. Relevant IT qualifications or a willingness to develop technical knowledge through further training would also be welcomed.

Most importantly, we are seeking an enthusiastic and motivated individual who enjoys working as part of a team, takes pride in delivering a good service and is committed to contributing to the continued success of Great Heights Academy Trust.

In return, we offer the opportunity to be part of a supportive and ambitious Trust central team, where your skills and expertise will have a direct and meaningful impact on the education of children and young people.

As standard, we offer Continuous Professional Devlopment, preparing you for the next phase of your career - which we hope is with us! We are confident that new colleagues joining our Trust will feel welcomed from the moment they start their journey with us.

We look forward to hearing from you and welcoming you into our Trust.

Closing Date - Sunday 15 November

Interviews - Tuesday 17 November

Great Heights Academy Trust is committed to safeguarding and promoting the welfare of children and vulnerable adults and we expect all staff to share this commitment. This post is exempt from the Rehabilitation of Offenders Act 1974; pre-employment checks will be carried out; references will be sought, and successful candidates will be subject to an enhanced DBS check, an online search, and other relevant checks with statutory bodies.