EdTech Account Manager | Drive Client Success & Growth

Michael Page; Exeter; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Broadband allowance

27 days holiday

Job summary

Michael Page is seeking an Account Manager to oversee a portfolio of school-focused software accounts in the UK. You will be the primary liaison, maintaining accurate records, coordinating with the sales team and ensuring timely, clear support throughout the customer journey.

In this Exeter-based role, you will build lasting relationships, respond promptly to queries, and help drive account plans and retention.

Qualifications

• Experience managing customer accounts and maintaining accurate account information.
• Experience in edtech or fintech sales.
• Ability to build and maintain positive customer relationships.
• Experience working with sales activity, customer queries and commercial account updates.
• Confidence in coordinating requests across internal teams and tracking actions to completion.
• Clear written and verbal communication with customers and colleagues.

Responsibilities

• Manage a portfolio of customer accounts, maintaining clear records of contact, activity and agreed actions.
• Build productive relationships with customers to understand their needs and provide a consistent point of contact.
• Work closely with the Sales department to keep customer information accurate and account plans up to date.
• Respond to customer queries promptly, providing clear updates and following through on agreed next steps.
• Monitor account activity and identify opportunities to maintain customer engagement and retention.
• Prepare account updates for internal discussions, helping colleagues make informed commercial decisions.
• Coordinate customer requests with relevant internal teams to help deliver a smooth service.
• Maintain organised sales documentation and customer records to support effective day-to-day account management.

Skills

Account management

Edtech/Fintech sales

Relationship building

Sales activity tracking

Cross-team coordination

Communication

Job description

Michael Page is seeking an Account Manager to oversee a portfolio of school-focused software accounts in the UK. You will be the primary liaison, maintaining accurate records, coordinating with the sales team and ensuring timely, clear support throughout the customer journey.

In this Exeter-based role, you will build lasting relationships, respond promptly to queries, and help drive account plans and retention.