Customer Consultant

The Body Shop International Limited; York; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in ethical beauty is seeking enthusiastic Consultants to join their team. This role focuses on delivering exceptional customer service and engaging with customers to recommend products that meet their needs. You will play a vital part in upholding the company's values while contributing to a positive shopping experience. With a commitment to sustainability and community empowerment, this position offers a unique opportunity to be part of a forward-thinking brand dedicated to making a difference in the beauty industry. Bring your passion for beauty and retail to a team that values fresh ideas and collaboration.

Qualifications

• Strong interpersonal skills to build rapport with customers.
• Customer service experience is preferred.

Responsibilities

• Support the store management team in driving sales and profit.
• Deliver exceptional customer service at all times.

Skills

Interpersonal Skills

Customer Service Experience

Effective Communication

Listening Skills

Passion for Beauty

Job description

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision: business as a force for good. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand, dedicated to empowering people and enriching our planet. Our activist roots influence everything we do, from our iconic window posters to our vegetarian products and campaigns. We’re committed to speaking the truth and doing things differently.

The Body Shop is dedicated to creating positive economic, social, and environmental impacts. We are fighting for our beliefs more than ever, breaking the mold naturally and seeking someone ready to bring fresh ideas.

Your role in a nutshell

Support the store management team in driving sales and profit by delivering exceptional customer service at all times. Uphold the company’s values and vision while ensuring adherence to policies and procedures.

More about the role

With over 2,000 products designed to meet diverse customer preferences, our team engages daily with customers to understand their needs and recommend products that make them feel good. Many products are made with natural ingredients sourced ethically through Community Trade programs, helping communities build better lives as we promote our products.

As part of our team of Consultants, you will offer expert advice, share insights into our products and philosophy, and learn about the origins and benefits of our range. You will proactively engage with customers to find products suited to their preferences and lifestyle.

What we look for

• Strong interpersonal skills to build rapport with customers; customer service experience is preferred
• Effective communication and listening skills
• A genuine passion for beauty and the retail industry
• Open availability for evening, weekend, and holiday shifts

Talent Drivers

• Collaborative Skills
• Personal Conduct
• Commerciality
• Purpose