Customer Advisor

TN United Kingdom; Wales; On-site; Full time

Job summary

Join a leading company as a Customer Advisor, where you'll assist customers and enhance their shopping experience. This role offers valuable training and opportunities for growth in a dynamic retail environment. Enjoy a supportive workplace with various benefits.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced leave pay and gift cards for parents

Flexible benefits scheme

Access to counselling and support

Qualifications

• Ability to work effectively in a fast-paced environment.
• Strong communication and listening skills.

Responsibilities

• Helping customers and providing advice.
• Promoting in-store offers and managing product displays.
• Collaborating with team members for store maintenance.

Skills

Communication

Teamwork

Attention to Detail

Job description

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Role Details

The hourly rate for this role is £12.40 and up to £14.13 across selected locations within London. The hourly rate will increase after 6 months in role.

Joining us as a Customer Advisor is a great opportunity, whether it’s your first job and you’re looking to gain some valuable experience, or you have experience with retail and you’re looking for a new challenge. This could be the start of a new career with us.

About the role

You will work onsite and report to the Assistant or Store Manager. Your role may involve helping on the tills, advising customers, or working in our back shop. Key responsibilities include:

• Helping customers and making them feel at ease by listening, answering questions, providing advice, recommending products, or offering baskets.
• Promoting in-store offers and schemes to enhance customer experience.
• Ensuring smooth store operations by managing product displays, providing excellent service at the tills, and assisting with stock management.
• Collaborating with team members to maintain a clean, presentable, and welcoming store environment.
• Receiving award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

These are the essential skills and experience needed:

• Full training will be provided.
• Ability to work effectively in a fast-paced, varied environment.
• Strong communication and listening skills.
• Enjoy working as part of a team and promoting collaboration.
• Attention to detail in customer interactions.
• Desire to represent the Boots brand proudly and help customers find suitable products.

It would be great if you also have

These additional skills and experiences are desirable but not essential:

• Experience in customer care and delivering excellent service.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced leave pay and gift cards for expecting or adopting parents
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme

For more benefits, visit boots.jobs/rewards. Note that salary estimates on third-party sites are not endorsed by Boots.

Why Boots?

We promote an inclusive environment where everyone can be themselves and reach their potential. We are an equal opportunity employer committed to diversity and a positive workplace culture.

What's next?

If selected, you'll be invited for an in-store interview within 14 days. We are open to discussing part-time or job-sharing options and providing reasonable adjustments during the application process.