Receptionist

TN United Kingdom; Brentwood; On-site; GBP 20,000 - 24,000; Full time

Job summary

An exciting opportunity awaits at a forward-thinking hotel chain, where you can be the welcoming face of a vibrant hospitality team. As a Hotel Receptionist, you will play a crucial role in creating lasting impressions and exceptional guest experiences. Your responsibilities will include warmly welcoming guests, assisting them throughout their stay, and managing communications. This dynamic environment values your contributions and offers a range of employee benefits, including discounts and wellness support. If you have a passion for hospitality and a desire to make a difference, this is the perfect role for you!

Benefits

Employee discounts on bedroom rates

Access to IHG employee room benefit programme

Shopping discounts

Eye care

Free legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Free meals on duty

Free parking

Qualifications

• Strong written and verbal communication skills are essential.
• Ability to multitask and prioritize effectively in a fast-paced environment.

Responsibilities

• Welcome guests warmly and ensure a seamless check-in process.
• Assist guests with queries, making their experience memorable.
• Manage incoming calls and provide information about the hotel.

Skills

Excellent Communication Skills

Multitasking

Tech-Savvy

Attention to Detail

Tools

Hotel Reservation Systems

Job description

Job Title: Hotel Receptionist at Holiday Inn Brentwood M25, Jct.28

Check out the hotel on our virtual tour!

The Opportunity

Are you passionate about hospitality and providing exceptional guest experiences? We're looking for an enthusiastic and welcoming individual to join our team as a Hotel Receptionist.

What You'll Do:

1. Welcome with Warmth: Be the first point of contact for guests, providing a warm and friendly welcome and ensuring a seamless check-in process.
2. Assist with Care: Help guests throughout their stay with any queries or requests, making their experience memorable.
3. Handle Communications: Manage incoming calls, make reservations, and provide guests with information about the hotel and local area.

Why Join Us:

1. Be the First Impression: Play a crucial role in creating lasting impressions and exceptional guest experiences.
2. Dynamic Environment: Thrive in a supportive setting where your contributions are valued.

If you have a passion for hospitality and the desire to deliver exceptional guest experiences, we would love to hear from you! Apply now and be the welcoming face of our hotel.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio. (T&Cs apply).
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

The Ideal Candidate

• Excellent Communicator: Possess strong written and verbal communication skills.
• Multitasker Extraordinaire: Able to multitask and prioritize effectively in a fast-paced environment.
• Tech-Savvy: Comfortable operating hotel reservation systems and computer literate.
• Detail-Oriented: Have a high level of attention to detail and a positive, professional attitude.

Hotel

With 149 luxurious bedrooms, guests can choose from a variety of dining options, including the newly refurbished lobby lounge, which offers all-day dining, and the exquisite Italian cuisine at ‘Marcos.’ The hotel also provides 24-hour room service and a well-equipped fitness club for guests to maintain their fitness routine.

Marco’s Italian features a stylish and inviting atmosphere, perfect for both casual dining and special occasions. The restaurant’s ambiance, combined with its exceptional food and service, ensures a memorable dining experience for all guests.

We take pride in offering a memorable experience for our guests. Our dedication to providing exceptional service ensures that all our guests leave feeling satisfied and content.

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.