Cloud Services Engineer (Previous Relevant Experince is Required)

JR United Kingdom; Brighton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading technology company is seeking a Cloud Engineer to join their team in Southampton. This role involves working with Cloud, Network, and Security specialists to enhance customer satisfaction and support critical infrastructure. The position offers opportunities for professional growth and development through innovative projects.

Benefits

26 days annual leave plus options to buy/sell days

Company-matched pension

Family-friendly policies

Health and wellbeing support

Discounts via Telent Reward scheme

Qualifications

• Interest in Cloud technologies with Azure knowledge.
• Experience in medium to large support environments.

Responsibilities

• Train internal staff and customers on products and solutions.
• Monitor customer incidents and report on nominated accounts.
• Manage documentation related to customer platforms.

Skills

Cloud technologies

Leadership

Communication

Education

VCP 6.x-DCV

MCSA: Windows Server 2016+

LPIC-2

Tools

Azure

Linux

MS SCCM

MS Exchange

SQL Server

Job description

Social network you want to login/join with:

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Client:

Telent

Location:

Brighton, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

14.05.2025

Expiry Date:

28.06.2025

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Job Description:

Location: Southampton

Job type: Full time, permanent

Job ref: 1415

Telent's Network Services division is seeking a Cloud Engineer to join our successful Engineering team based in Southampton. This role offers the opportunity to work with a talented team of Cloud, Network, and Security specialists, supporting your growth and development through challenging projects.

The Cloud Engineer will build and strengthen relationships with internal and external customers, providing proactive service and acting as a bridge between the engineering team and Service Delivery, Projects, and Service Desk to ensure high customer satisfaction.

Our Technology Teams at Telent are committed to bringing the digital revolution to homes, infrastructure, and businesses across the country. Join us to innovate and develop networks and systems for millions, making a significant impact by helping to keep the nation's critical infrastructure connected and protected 24/7.

Cloud Engineer - Responsibilities:

• Train internal staff and customers on products and solutions.
• Assist with Professional Services and Sales opportunities within Network Services.
• Monitor customer incidents and report on nominated accounts.
• Highlight trends, security threats, or technical bulletins impacting customers.
• Manage documentation and technical information related to customer platforms and Telent Cloud Services.
• Follow internal and external processes regarding tasks, reporting, and changes, updating all relevant documentation.
• Assist with Proof of Concept scenarios, Type Approval activities, and lab testing in customer and Telent labs.
• Create TA, POC, RFC, WI, and SoW documentation.
• Peer review engineering documentation.
• Pre-stage equipment for customer site installations.
• Participate in customer meetings such as support reviews and incident reviews.
• Accurately submit timesheets weekly with proper codes.
• Ensure certifications and training align with business objectives.
• Complete and submit overtime and expenses accurately and timely.
• Adhere to GDPR and security policies regarding sensitive data and incidents.

Cloud Engineer - Requirements:

• Interest in Cloud technologies with some Azure knowledge, Linux, MS SCCM, and MS Exchange experience; development support provided.
• Strong work ethic, can-do attitude, and experience in medium to large support environments (IT Managed Service).
• Experience with On-premise Cloud Services.
• Desirable certifications include VCP 6.x-DCV, MCSA: Windows Server 2016+, LPIC-2, VMware vCloud Director.
• Knowledge of Networking, SQL Server, Azure MFA, Microsoft System Configuration Manager, and Exchange Server.
• Leadership qualities, trust-building, continuous improvement mindset, and excellent communication skills.

What Telent Offers:

Opportunities across sectors, roles, and technologies, with ongoing learning, impact, and growth. We foster an inclusive culture that values diversity and individuality.

Benefits include:

• 26 days annual leave plus options to buy/sell days
• Company-matched pension
• Family-friendly policies
• Health and wellbeing support
• Discounts via Telent Reward scheme
• Development support and additional benefits discussed at offer stage

Our Values:

• Be Inclusive
• Take Responsibility
• Collaborate
• Be Customer-focused

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About Telent:

Telent is a leading technology company specializing in critical communications and digital infrastructure, committed to making a positive impact through innovation and expertise. Join our team of over 3,000 dedicated professionals to help improve everyday life for everyone.