IT 2nd Line Support Engineer

JR United Kingdom; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the insurance sector is seeking an IT 2nd Line Support Engineer for their London office. The role involves overseeing IT support, managing tickets, and ensuring SLA compliance. Candidates should have experience in the insurance sector and proficiency in Microsoft 365 applications. The company promotes a culture of inclusivity and supports flexible working arrangements.

Qualifications

• Experience in the insurance sector.
• Experience with Policy Admin Systems.

Responsibilities

• Maintain a 99% SLA compliance.
• Provide end-user support for IT applications.
• Administer cloud-based applications, including Microsoft 365.

Skills

Microsoft 365

Team-oriented

Time Management

Proactive Approach

Education

IT Qualifications

Job description

Job Description: IT 2nd Line Support Engineer

Company Overview

Since its inception, Aventum Group has sought a different approach to insurance. We aim to be the 'most inspiring specialty (re)insurance group in the world'. At Aventum, our people are at the core of our success. We work in dynamic, service-focused teams that prioritize our customers, foster collaboration, and drive innovation. Our commitment is to revolutionize insurance for the better, continuously and one step at a time.

We believe investing in our people is investing in our future. We empower our employees to develop their careers, embrace new challenges, and grow within the group. Our benefits package is flexible, allowing employees to tailor their benefits to meet their individual needs and goals.

Role Summary

The IT 2nd Line Support Engineer will be part of the IT Service Desk Team, responsible for leading and overseeing IT support across Aventum Group and its entities. The role involves supporting all IT aspects within the group, managing tickets via Zendesk, and ensuring SLA adherence.

Role Responsibilities

• Maintain a 99% SLA compliance.
• Follow correct procedures for joiners, changers, and leavers.
• Provide end-user support for IT applications.
• Administer cloud-based applications, including Microsoft 365.
• Support and set up IT equipment such as mobile phones, PCs, routers, printers, and scanners.
• Run scheduled IT processes like system backups.
• Maintain hardware stock levels and keep IT areas organized.
• Ensure all IT hardware in the London office is operational each morning.

Assist the IT Services Team Leader with:

• IT projects
• Domain and application management
• Hardware management
• Additional duties as assigned

Role Requirements

• Experience in the insurance sector
• Experience with Policy Admin Systems
• Proficiency with Microsoft 365 applications
• IT qualifications are advantageous

Skills and Abilities

• Strong knowledge of Microsoft 365 and collaboration tools like Teams
• Experience in a service environment under pressure
• Team-oriented and flexible with working hours and tasks
• Willingness to travel to remote sites as needed
• Good time management skills
• Proactive and responsive approach

Management Duties

• None

We are an equal opportunity employer and promote a culture of inclusivity. We support flexible working arrangements, including a hybrid model. Please inform us if you require reasonable adjustments during recruitment.

FCA Conduct Rules

In accordance with the Senior Managers and Certification Regime, Aventum expects that you:

• Act with integrity
• Demonstrate due skill, care, and diligence
• Be open and cooperative with regulators
• Prioritize customer interests and fairness
• Observe proper market conduct standards
• Deliver good outcomes for retail customers