FM Helpdesk Operator

BAM Construct & Ventures UK Ltd; Bristol; On-site; GBP 22,000 - 30,000; Full time

Job summary

A leading company in the construction sector is seeking a Helpdesk Operator for a full-time role in Bristol. The successful candidate will support school and commercial projects, ensuring effective task management and communication with clients and subcontractors. This dynamic role offers a chance to grow within a forward-thinking organization committed to sustainability and inclusivity.

Benefits

Personal growth and development

Qualifications

• Good telephone manner and excellent communication skills.
• Strong organisational skills.
• Ability to work effectively as part of a team.

Responsibilities

• Issue reactive and planned tasks to site teams.
• Contact and chase sub-contractors for attendance.
• Provide administrative support to projects.

Skills

Communication

Organisational Skills

IT Literacy

Tools

Microsoft Office

Concept Evolution

Job description

Building a sustainable tomorrow

BAM FM is recruiting a Helpdesk Operator on a full-time, permanent basis to support school & commercial projects in the South West. The role is based at Blaise High School, Bristol, working 37.5 hours per week, Monday to Friday. Working hours start between 7.30am and 9.00am and finish between 4.30pm and 6.00pm.

Your mission

1. Issue reactive and planned tasks to site teams and monitor each task through to completion.
2. Contact and chase sub-contractors for attendance and paperwork.
3. Ensure compliance with strict contract SLA, completing tasks within the agreed timescales.
4. Monitor open tasks daily, chasing contractors and staff as needed.
5. Provide administrative support to projects, ensuring notes are updated with the latest information.
6. Log bookings for internal and external clients.
7. Serve as the first point of contact via telephone and email for clients.
8. Liaise regarding Purchase Orders for Reactive and Planned tasks.

Who are we looking for?

• Good telephone manner and excellent communication skills.
• Strong organisational skills.
• A positive and flexible approach to work.
• IT literate with proficiency in Microsoft Office.
• Knowledge of Concept Evolution is advantageous but not essential.
• Ability to work effectively as part of a team.
• Willingness to undertake an enhanced Disclosure and Barring Service check.

What’s in it for you?

Enjoy a challenging, dynamic environment within a forward-thinking organisation. Alongside an attractive salary, we support your personal growth and development.

Your work environment

At BAM, people are at the heart of what we do. We are committed to creating a diverse and inclusive environment that nurtures our employees and encourages them to bring their whole selves to work. We are on an exciting journey to achieve this by recruiting the best talent, regardless of race, colour, religion, national or ethnic origin, sexual orientation, gender identity or expression, age, disability, or other characteristics.

Be yourself! Join us today and help us achieve amazing things and build a sustainable tomorrow.

Who are we?

We believe the art of building is about creating for communities and for life.

Where others stop, we go further, leading towards a sustainable future for all. As an industry leader, we set the bar high.

Our values—sustainable, inclusive, collaborative, reliable, and ownership—guide us in achieving our ambitions today, tomorrow, and every day.

Our recruitment process

BAM is dedicated to an inclusive recruitment and onboarding process. If you need any adjustments to make the process more accessible, please contact our team. A DBS check will be required for this role.