Helpdesk Operative

Arcus FM; Cirencester; On-site; GBP 26,000; Full time

Job summary

A leading company in facilities services is seeking a Helpdesk Operative for their Cirencester site. The role involves being the first point of contact for clients and contractors, ensuring smooth daily operations. Ideal candidates will have strong communication skills and experience in customer service. Benefits include a competitive salary, bonus scheme, and various perks such as training sponsorship and health plans.

Benefits

Bonus scheme

Group personal pension scheme

Annual leave

Life assurance

Training sponsorship

Refer a Friend reward scheme

Cycle to Work Scheme

Health Cash Plan

Discounts on B&Q

Discounts on Nuffield Fitness

Qualifications

• Experience in a customer service environment.
• Professional telephone manner and clear communication skills.

Responsibilities

• Answering calls from sites, clients, and contractors.
• Monitoring work orders from logging to completion.
• Managing contractor payment approvals.

Skills

Communication

Adaptability

Customer Service

Tools

MS Word

Excel

Outlook

Job description

Arcus FM, Cirencester, England, United Kingdom

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Arcus FM, Cirencester, England, United Kingdom

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Why Join Us

We are seeking a Helpdesk Operative to join us on a permanent basis at our Cirencester site. The role involves providing a first point of contact for sites, contractors, and clients in a fast-paced environment, and monitoring the successful running of the day-to-day operations of the account.

What You'll Be Doing

• Answering calls from sites, clients, and contractors
• Raising jobs on an internal computer system
• Monitoring work orders from logging to completion
• Liaising with contractors for updates
• Uploading costs on the system and chasing approval
• Monitoring planned maintenance and checking certificates
• Responding to queries from various email inboxes
• Running and sending reports
• Managing contractor payment approvals
• Invoice validation
• Performing any other ad hoc duties as advised by Line Manager

What We're Looking For

You should be confident, self-motivated, with a ‘can-do’ attitude. Excellent communication skills, adaptability, and the ability to work independently and as part of a team are essential.

The desirable qualifications and skills include:

• Experience in a customer service environment
• Professional telephone manner and clear communication skills
• Knowledge of MS Word, Excel, Outlook
• Ability to work independently and use initiative

When You Join Us You Will Receive

• Salary: £25,485
• Up to 4% bonus scheme, subject to achievement of targets
• Group personal pension scheme with matched contributions of 5-6%
• 25 days of annual leave plus bank holidays
• Life assurance
• Access to a state-of-the-art training academy
• Funded training sponsorship scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don’t miss out on this opportunity—apply today by clicking the ‘apply’ button.

Requisition ID

2025-7108

Seniority level

Not Applicable

Employment type

Full-time

Job function

Information Technology

Industries

Facilities Services

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