Laser Support Engineer

365 Resourcing; West Midlands; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Laser Support Engineer to enhance support for their installation and service organizations. This role offers the chance to work with cutting-edge laser processing machines and requires strong communication skills and a customer-oriented attitude. The successful candidate will provide technical assistance, compile fault reports, and travel across Europe to support customers. With excellent career potential and a range of benefits, this position is perfect for those looking to make a significant impact in a thriving manufacturing environment.

Benefits

25 Days Holiday

Death in Service Package

Well-being Programmes

AVIVA Pension

Free Uniform

Free Parking

Subsidised Restaurant

Company Mobile Phone

Company Laptop

Qualifications

• Strong communication skills are essential for this role.
• Experience with Mazak laser machines is highly valued.
• Ability to work independently and respond to customer needs.

Responsibilities

• Provide technical assistance for laser processing machines.
• Compile detailed fault reports for submission to HQ.
• Travel to customer sites across Europe as needed.

Skills

Good communication skills

Customer-oriented attitude

Product knowledge

Knowledge of Mazak laser machines

Fault finding and problem solving

Ability to read mechanical and electrical drawings

Knowledge of laser controls

Ability to compile detailed reports

Experience in a service environment

Willingness to work out of hours

Tools

Microsoft Office

Job description

Our client, Yamazaki Mazak is a leading global manufacturing company based in Worcester.
This is an excellent opportunity to work for a market leading Machine Tool manufacturer who have been at the forefront of the industry for many years.
Due to increased demand within the department, our client now has a requirement for a Laser Support Engineer.

365 Resourcing is the preferred supplier to Mazak.

You will be responsible for enhancing the support in the Installation/ Service organisations of our dealers in the National Distributor territories which include: Finland, Norway, Spain, Sweden and Greece.

The role will be office based but visits to customer sites across our dealer network and Europe will be required, sometimes at short notice and on occasion, for extended periods.

The Role:

• Supporting National Distributor dealers with technical assistance predominantly for laser processing machines but also machine tools by phone or email and where remote assistance is not sufficient, attending customer premises to ensure satisfactory:

Machine installation,

Fault finding,

Repair,

Part number identification,

Customer satisfaction.

• Compiling detailed fault reports for submission to our HQ in Japan.
• Where required, travel to any Mazak branch or Customer within Europe, again, sometimes at a short notice to assist in problem solving, installations etc.

Skills / Experience

• Good communication is vital, both written and verbal.
• Have a customer-oriented attitude.
• Good product knowledge.
• Thorough knowledge of Mazak laser machines, ideally with a hands on mechanical bias.
• A logical and structured approach to fault finding and problem solving.
• Ideally have knowledge of( laser ) controls.

• Must be able to read mechanical and electrical drawings.
• Understanding ladder diagrams, would also be beneficial.
• Ability to compile detailed reports using Microsoft office.
• Must have the ability to work using one s own initiative and with minimal guidance.
• Previous experience of working in a service environment would be advantageous but not essential.
• Willing to respond to email and phone calls out of normal working hours.

The Reward

The successful candidate can also expect the following:

Join a successful, multi-national manufacturing company.
Excellent career potential the company is currently expanding due to increased demand.
Benefits that include 25 Days Holiday, x2 Death in Service Package and Well being Programmes, AVIVA Pension, Free Uniform, Free Parking and also a Subsidised Restaurant on site.
Company Mobile Phone and Laptop will all be provided.
Working Days, 08:15am - 4:30pm Monday to Friday.
Excellent salary and overtime potential as role will involve working to customer demands and working away from home on occasions.

If this Laser Support Engineer role sounds like the right opportunity for you then please call to discuss further or email me at the address supplied.