Commercial Operations Director

ZipRecruiter; Manchester; Hybrid; GBP 75,000 - 87,000; Full time

Job summary

A high-growth fashion brand is seeking a Commercial Operations Director in Manchester. This role involves overseeing financial clarity, managing logistics, and enhancing customer experience. The ideal candidate is commercially sharp, experienced in DTC e-commerce, and proficient in data analysis tools.

Benefits

Hybrid working with flexibility

Fantastic Manchester Location

Qualifications

• Experience with 3PLs and global fulfilment.
• Ability to drive clarity and results.

Responsibilities

• Own financial reporting with actionable insights.
• Manage 3PL relationships and optimise logistics.
• Lead the Customer Service function.

Skills

Commercially sharp

Financially fluent

Experienced in DTC e-commerce

Natural operator

Hands-on

Collaborative

Tools

Excel

Google Sheets

Job description

Job Description

Commercial Operations Director | Manchester | Fashion | £75k

Zachary Daniels are supporting a high growth fashion brand with the appointment of a Commercial Operations Director.

Sitting at the crossroads of Operations, and finance/strategy, you'll be the engine behind growth: bringing clarity to complexity, improving margins, and leading high-impact projects across logistics, customer experience, and internal processes.

What You'll Own:

Financial Clarity

• Own weekly/monthly financial reporting with actionable insights

• Manage our in-house Management Accountant and monthly management packs

Operations & Logistics

• Manage 3PL relationships (UK, US, EU), returns, freight, and fulfilment

• Ensure warehouse/packaging standards match our brand quality

• Optimise systems, data tracking, and SLA performance

Stock & Supply Chain

• Collaborate with Buying & Merch teams to optimise buying and stock levels

• Avoid overstock, margin erosion, and cashflow issues

Strategic Projects

• Drive initiatives that reduce costs and boost contribution margin

• Improve international logistics, tariffs, and duty handling

Customer Experience

• Lead the Customer Service function through our CS Manager

• Enhance our end-to-end customer experience as we scale

What We're Looking For:

• Commercially sharp & financially fluent - you get unit economics, cashflow, and margin

• Experienced in DTC e-commerce with solid knowledge of 3PLs and global fulfilment

• A natural operator - great at building systems, streamlining workflows, and reducing waste

• Hands-on and high energy - you don't wait for permission; you drive clarity and results

• Comfortable working directly with founders and contributing to big-picture thinking

• Proficient in Excel / Google Sheets and not afraid to get into the data

• A great human - collaborative, calm under pressure, and genuinely positive to be around

What You'll Get:

Salary of circa £75k

Hybrid working with flexibility

Fantastic Manchester Location

Opportunity to make

BBBH: 33458