Operations Coordinator

Strutmasters.com; Swindon; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading recruitment agency is seeking an Operations Coordinator to manage client operations, ensuring compliance and service delivery. This field-based role requires strong leadership, organizational skills, and the ability to travel to various client locations. Join a supportive team and contribute to operational excellence.

Benefits

Quarterly performance-related bonus

28 days holiday per annum

Career progression opportunities

Free parking at client sites

Qualifications

• Experience in workforce management and service delivery.
• Full UK driving licence and access to own vehicle required.

Responsibilities

• Oversee day-to-day operations across multiple client sites.
• Coordinate recruitment, assessment, and onboarding of candidates.
• Maintain compliance across all sites.

Skills

Leadership

Organizational Skills

Communication

Time Management

Problem Solving

Tools

Microsoft Office

Job description

Job Title:

Operations Coordinator

Salary:

£28,000 – £30,000 per annum (dependent on experience)

Hours:

40 hours per week

Shift Patterns:

• Wednesday to Saturday / Sunday to Wednesday (12:00–22:00)

Location:

Multi-site – travel required to various client locations (company car offered)

About The Role:

Winner Recruitment, an award-winning, privately owned recruitment agency, is seeking a driven and highly organised Operations Coordinator to support delivery across a portfolio of client sites. This is a field-based, hands-on role suited to a candidate with experience in workforce management, recruitment operations, and service delivery within the logistics or industrial sectors.

Working both on-site and remotely, you will be responsible for ensuring operational excellence, maintaining compliance, and delivering an outstanding service to both clients and candidates.

Key Responsibilities:

• Oversee day-to-day operations across multiple client sites, ensuring delivery against KPIs and SLAs
• Act as the primary point of contact for clients, providing regular updates and resolving issues efficiently
• Coordinate the recruitment, assessment, induction, and onboarding of candidates, including drivers and warehouse operatives
• Develop and implement daily workforce and transport plans in line with client requirements
• Maintain full compliance across all sites, including health & safety, legal obligations, and internal policies
• Manage all aspects of worker performance, including attendance, payroll queries, grievances, and retention
• Conduct investigations, disciplinary hearings, and performance management processes as required
• Report risks, opportunities, and site updates to the Regional Operations Manager
• Attend regular review meetings with client stakeholders to monitor service performance

Person Specification:

• Full UK driving licence and access to own vehicle (essential)
• Warehouse and/or driving recruitment experience is essential
• Proven experience in an operational, onsite coordination, or account management role
• Strong leadership and people management skills with a proven ability to meet targets
• Excellent organisational and time management abilities
• High level of computer literacy, particularly in Microsoft Office (Word, Excel, PowerPoint)
• Confident communicator with strong client-facing and interpersonal skills
• Flexible and adaptable, with the ability to work under pressure and prioritise a demanding workload
• Proactive, solution-focused, and able to work independently
• Willingness to travel regularly between client locations

What We Offer:

• Competitive salary of £28,000 – £30,000 per annum, dependent on experience
• Quarterly performance-related bonus scheme
• 28 days holiday per annum, increasing by 1 day for each completed year of service
• Career progression and professional development opportunities
• Free parking at client sites
• Supportive and collaborative team environment
• Flexible approach to working hours during weekends, bank holidays, and peak periods

If you're an organised, proactive, and client-focused individual seeking your next opportunity within a fast-paced and growing organisation, we'd love to hear from you. Join Winner Recruitment and make a real impact in the success of our service delivery.