Salesforce Business Analyst

GXO Logistics; London; Hybrid; GBP 38,000 - 45,000; Full time

Job summary

An innovative firm is seeking a Salesforce Business Analyst to enhance business processes and support efficient Salesforce use. In this pivotal role, you will collaborate with technical teams to design data-driven solutions, manage development priorities, and engage stakeholders effectively. This full-time position offers a competitive salary and a range of benefits including annual leave and high street discounts. Join a dynamic team dedicated to optimizing supply chains and delivering exceptional service to clients in a diverse and inclusive environment.

Benefits

25 days annual leave

Cycle to work scheme

Workplace pension

High street discounts

Qualifications

• Experience with Salesforce products is essential.
• Knowledge of system processes and procedures implementation.

Responsibilities

• Design and document data-driven software solutions.
• Manage requirement backlog and prioritize cases for development.
• Host feedback sessions with stakeholders to support process changes.

Skills

Salesforce (Sales Cloud, Marketing Cloud, Service Cloud)

Data analysis

Stakeholder engagement

Business case creation

Job description

Are you a Salesforce Business Analyst with experience in data analysis and process improvement? Perhaps you have been involved in analyst function and wanting to put what you have learned into action? Whatever the reason, this is the role for you!

Here at GXO we are currently recruiting for a Salesforce Business Analyst to join our team at our head office in London, Great Portland Street. You will be responsible for discovering and delivering development projects to improve the business processes and support efficient use of Salesforce while playing a significant role that supports the revenue growth and client retention at GXO.

This is a full time, permanent position working Monday – Friday, 09:00 – 17:00, with an option of hybrid working.

Pay, benefits and more:

We’re looking to offer a salary of up to £45,000 per annum. In addition, we offer 25 days annual leave (plus bank holidays), as well as the option to buy additional days. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

What you’ll do on a typical day:

• Working alongside the in-house technical development team to design and document data-driven software solutions and data flows to meet these requirements
• Managing the requirement backlog and prioritise cases for bi-weekly development Sprints
• Host virtual feedback sessions with business stakeholders to demo developments and support process change
• Assisting with software testing to ensure solutions meet required standards (User Acceptance Testing)

What you need to succeed at GXO:

• Strong ’ experience of Salesforce product experience (Preferably Sales Cloud, Marketing Cloud, Service Cloud or Pardot Specialist)
• Knowledge of implementing and maintaining system processes and procedures
• Strong ability to engage and influence stakeholders at all levels, across the business
• Experience in creating business cases for technology-related solutions

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are Disability Confident Committed as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.

About the company

GXO Logistics is an American global contract logistics company that manages outsourced supply chains and warehousing.