Salesforce Business Analyst

JELD-WEN UK; Liverpool; Remote; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Salesforce Business Analyst to join their dynamic team. This role offers the chance to work remotely while supporting a European customer service transformation program. You will be instrumental in gathering and analyzing business requirements, translating them into actionable user stories, and working closely with development teams to implement effective solutions. With a focus on improving business processes and Salesforce adoption, you'll have the opportunity to make a significant impact. Join a collaborative environment that values innovation and personal development, and enjoy a competitive benefits package.

Benefits

25 days holiday

Up to 7.5% pension

Medicash health plan

Salary sacrifice schemes

Career development opportunities

Qualifications

• Proven experience with Salesforce Service Cloud and CRM functionalities.
• Excellent communication skills to engage with various stakeholders.
• Ability to simplify complex business processes.

Responsibilities

• Gather and document business requirements for the new Salesforce organisation.
• Manage reporting requests and provide analysis to improve efficiency.
• Conduct UAT testing and support the product owners.

Skills

Salesforce Service Cloud

Salesforce CRM

Jira

Analytical Skills

Communication Skills

Education

Bachelor's degree in Education

Bachelor's degree in Information Technology

Bachelor's degree in Business

Tools

Salesforce

Jira

Job description

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a Global business supporting with our transformation role out?

Here at JELD-WEN Europe, a global organisation that produces and manufacturers Doors and Doorsets, we're looking for a Salesforce Business Analyst on a 12-month fixed term contract basis initially.

The successful candidate must be fluent in English and German but can be based anywhere in Europe. This is a remote role, but with some travel to sites across Europe to support launch activity when required (UK, Germany and France predominantly). Working within a growing cross functional team you will have the opportunity to be hands on with the latest Salesforce products.

You will support the product owners in the delivery of the European customer service transformation program. Help improve the business processes, efficiency & adoption of Salesforce with the roll out of the new organisation by implementing a standardised solution with local customisation where necessary.

You will be required to manage and deliver reporting requests for both the new and the existing organisation in a timely manner and in line with business requirements, providing analysis and insights to improve the adoption of Salesforce and overall efficiency of business processes.

We offer this role on a 12-month fixed term contract basis initially, working remotely, with a competitive salary, 25 days holiday, up to 7.5% pension, medicash health plan, salary sacrifice schemes and opportunities to gain experience and develop your career.

What your impact will be:

• Gather, analyse and document business requirements for the New Salesforce Organisation.
• Translate business requirements into Epics & User Stories via Jira.
• Work in conjunction with IT Development team to refine and deliver business solutions.
• Support the Product Owners and Training manager with the creation of UAT scripts.
• Conduct UAT testing both within the Sales Operations team and wider business stakeholders.
• Produce release communications to key business stakeholders.
• Post launch, provide hypercare support in prioritising and resolving issues raised.
• Manage reporting requests, understand requirements, build reports, validate business requirements.
• Other ad hoc requests including management of the EU Sales Operations mailbox - supporting the 1,000 Salesforce users across Europe with customer service queries.

What you'll need to succeed:

• Proven experience of Salesforce Service Cloud and strong understanding of Salesforce CRM functionalities, features, best practice, reporting, and dashboards.
• Must be fluent in English and German, other languages such as French or Swedish would be beneficial but not essential.
• Bachelor's degree in Education, Information Technology, Business, or a related field is desirable.
• Industry knowledge and understanding of construction / manufacturing / retail sectors would be an advantage.
• Salesforce certifications, such as Salesforce Certified Administrator are highly desirable.
• Excellent communication and interpersonal skills to engage with a variety of stakeholders across the business.
• Ability to simplify complex concepts and processes.
• Business acumen and wider business process understanding.
• Analytical mind and ability to summarise key insights and learnings.
• Ability to challenge and influence current ways of working and business processes.
• A high level of attention to detail and results orientated.
• Team player with a positive outlook.
• Flexible to travel across Europe to various sites including UK, Germany and France to support with launch activity.

Why join us.

"We are passionate about doors and are one of the world's largest manufacturers in this field. If you want to join us, we provide an international environment, a high level of flexibility, great potential for personal development and the opportunity to work with strong brands".

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and improve every day. We are seeking talented individuals who share this purpose and values and want to excel in their field of expertise. We offer excellent benefits, a collaborative environment in which to apply your talent and a dynamic and growing company, with exceptional career progression opportunities.

About JELD-WEN

JELD-WEN, founded in 1960, is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, the company has a team of more than 6,500 people across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces and distributes an extensive range of interior and exterior doors, wood, vinyl and aluminum windows and related products for use in the new construction and repair and remodeling of residential homes and non-residential buildings

Our products and services afford us the opportunity to enter peoples' workplaces, homes, and daily lives. With this privilege comes great responsibility to ensure that the products we deliver are reliable and enrich the places and lives that they touch. We bring beauty and security to the spaces that touch our lives.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Unless explicitly requested or approached by JELD-WEN, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.