Salesforce Business Analyst

JELD-WEN UK; United Kingdom; Remote; GBP 40,000 - 70,000; Full time

Job summary

Join a forward-thinking global organization as a Salesforce Business Analyst, where you will play a pivotal role in supporting the transformation of customer service across Europe. This remote position offers the chance to work with cutting-edge Salesforce products while collaborating with a dynamic cross-functional team. You'll be responsible for gathering and analyzing business requirements, managing reporting requests, and ensuring successful adoption of Salesforce solutions. With a competitive salary and excellent benefits, this is an exciting opportunity to grow your career in a supportive and innovative environment.

Benefits

25 days holiday

Up to 7.5% pension

Medicash health plan

Salary sacrifice schemes

Career development opportunities

Qualifications

• Proven experience with Salesforce Service Cloud and CRM functionalities.
• Excellent communication and interpersonal skills to engage with stakeholders.
• Ability to simplify complex concepts and processes.

Responsibilities

• Gather, analyse, and document business requirements for Salesforce.
• Manage reporting requests and provide analysis to improve efficiency.
• Support product owners and conduct UAT testing.

Skills

Salesforce Service Cloud

Salesforce CRM

Analytical Skills

Communication Skills

Business Process Understanding

Education

Bachelor's in Education

Bachelor's in Information Technology

Bachelor's in Business

Tools

Salesforce

Jira

Job description

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Direct message the job poster from JELD-WEN UK

Recruiting the best Manufacturing and Engineering talent

Are you looking for new opportunities and want to work within the Sales, Customer Service, and IT team of a global business supporting our transformation rollout?

Here at JELD-WEN Europe, a global organisation that produces and manufactures doors and doorsets, we’re looking for a Salesforce Business Analyst on a 12-month fixed-term contract basis initially.

The successful candidate must be fluent in English and German but can be based anywhere in Europe. This is a remote role, with some travel to sites across Europe to support launch activities when required (UK, Germany, and France predominantly). Working within a growing cross-functional team, you will have the opportunity to be hands-on with the latest Salesforce products.

You will support the product owners in delivering the European customer service transformation program. Help improve business processes, efficiency, and adoption of Salesforce with the rollout of the new organisation by implementing a standardised solution with local customisation where necessary.

You will be required to manage and deliver reporting requests for both the new and existing organisation in a timely manner and in line with business requirements, providing analysis and insights to improve Salesforce adoption and overall business process efficiency.

We offer this role on a 12-month fixed-term contract basis initially, working remotely, with a competitive salary, 25 days holiday, up to 7.5% pension, medicash health plan, salary sacrifice schemes, and opportunities to develop your career.

What your impact will be:

• Gather, analyse, and document business requirements for the new Salesforce organisation.
• Translate business requirements into Epics & User Stories via Jira.
• Work with the IT development team to refine and deliver business solutions.
• Support the Product Owners and Training Manager with the creation of UAT scripts.
• Conduct UAT testing within the Sales Operations team and with wider business stakeholders.
• Produce release communications for key business stakeholders.
• Post-launch, provide hypercare support by prioritising and resolving issues raised.
• Manage reporting requests, understand requirements, build reports, and validate business needs.
• Handle other ad hoc requests, including managing the EU Sales Operations mailbox—supporting 1,000 Salesforce users across Europe with customer service queries.

What you'll need to succeed:

• Proven experience with Salesforce Service Cloud and a strong understanding of Salesforce CRM functionalities, features, best practices, reporting, and dashboards.
• Fluent in English and German; knowledge of French or Swedish is beneficial but not essential.
• Bachelor’s degree in Education, Information Technology, Business, or a related field is desirable.
• Industry knowledge of construction, manufacturing, or retail sectors is an advantage.
• Salesforce certifications, such as Salesforce Certified Administrator, are highly desirable.
• Excellent communication and interpersonal skills to engage with various stakeholders.
• Ability to simplify complex concepts and processes.
• Business acumen and understanding of wider business processes.
• Analytical mindset with the ability to summarise key insights.
• Ability to challenge and influence current workflows and processes.
• High attention to detail and results-oriented approach.
• Team player with a positive outlook.
• Willingness to travel across Europe, including the UK, Germany, and France, to support launch activities.

"We are passionate about doors and are one of the world's largest manufacturers in this field. If you want to join us, we provide an international environment, flexibility, great career development potential, and the opportunity to work with strong brands".

We act with integrity, invest in people, inspire through innovation, deliver on our promises, and aim to improve daily. We seek talented individuals who share these values and want to excel. We offer excellent benefits, a collaborative environment, and significant career growth opportunities.

About JELD-WEN

Founded in 1960, JELD-WEN is a leading global manufacturer of doors and windows with over 18,000 employees worldwide. In Europe, it has a team of more than 6,500 across the UK, France, and Central and Northern Europe. Headquartered in Charlotte, North Carolina, JELD-WEN designs, produces, and distributes interior and exterior doors, windows, and related products for residential and non-residential buildings.

Our products enable us to enter people's workplaces, homes, and daily lives. We are committed to ensuring our products are reliable and enriching. We aim to bring beauty and security to the spaces that touch our lives.

JELD-WEN is an Equal Employment Opportunity employer and does not discriminate based on race, color, religious creed, gender, age, marital status, sexual orientation, gender identity, national origin, disability, veteran status, or other protected classifications.

We do not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based services unless explicitly approached by JELD-WEN.

Seniority level

• Associate

Employment type

• Contract

Job function

• Information Technology

Industry

• Building Materials