ED Paediatric Receptionist/ Administrator, 08-20 (37.5hrs)

The Methodist Church in Britain; Chertsey; In loco; GBP 21.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Learning and career development

NHS pension scheme

Staff benefits

High cost area supplement included in

Descrizione del lavoro

The receptionist and administrator role sits in the paediatric team of the Emergency Department at St Peter's Hospital, part of Ashford & St Peter's Hospitals NHS Foundation Trust. You will register patients, handle telephone and face-to-face enquiries, and keep Cerner records current while working 37.5 hours across 08:00 to 20:00 shifts.

This busy setting requires calm communication, the ability to manage complex situations, and a commitment to safeguarding patient information under information

Competenze

• Cerner experience or equivalent.
• Basic understanding of A&E waiting-time targets.
• Experience managing complex situations in a busy, fast-paced setting.
• NHS service experience is desirable.
• NVQ Level 3 in Business Administration or equivalent demonstrated experience.

Mansioni

• Welcome and register patients, including ambulance arrivals and priority and resuscitation patients.
• Provide reception and telephone service to patients, relatives and healthcare professionals, directing enquiries appropriately.
• Maintain accurate real-time patient records on Cerner and other Trust systems.
• Book follow-up outpatient and SDEC appointments and arrange patient transport.
• Monitor patient pathways and support the department in meeting waiting-time targets.
• Liaise with nursing, medical and multidisciplinary teams for safe, effective care.
• Alert clinicians to concerns about a patient’s presenting condition or infection risk.
• Deal with distressed relatives, bereavement and complaints, escalating as needed.
• Process GP and NHS 111 referrals, manage correspondence and GP notifications.
• Track patient locations, process admissions, transfers and discharges, and monitor capacity and ambulance handover times.
• Retrieve, upload and archive records via Evolve, resolve data quality issues and follow information governance rules.
• Cover colleagues’ leave and sickness, support new staff induction, and manage stock, estate, IT and access card issues

Conoscenze

Cerner experience

Communication skills

Crisis management

Formazione

NVQ Level 3 in Business Administration

Strumenti

Cerner system

Descrizione del lavoro

This receptionist and administrator post sits in the paediatric team of the Emergency Department at St Peter's Hospital, part of Ashford & St Peter's Hospitals NHS Foundation Trust. The work centres on registering patients, handling telephone and face-to-face enquiries, and keeping Cerner records current. The role is set apart by its busy paediatric setting and 08:00 to 20:00 shifts across 37.5 hours a week. Cerner experience or equivalent is essential.

What the job involves

• Welcome and register patients, including ambulance arrivals and priority and resuscitation patients
• Provide reception and telephone service to patients, relatives and healthcare professionals, directing enquiries appropriately
• Maintain accurate real-time patient records on Cerner and other Trust systems
• Book follow-up outpatient and SDEC appointments and arrange patient transport
• Monitor patient pathways and support the department in meeting waiting-time targets
• Liaise with nursing, medical and multidisciplinary teams for safe, effective care
• Alert clinicians to concerns about a patient's presenting condition or infection risk
• Deal sensitively with distressed relatives, bereavement and complaints, escalating as needed
• Process GP and NHS 111 referrals, manage correspondence and GP notifications
• Track patient locations, process admissions, transfers and discharges, and monitor capacity and ambulance handover times
• Retrieve, upload and archive records via Evolve, resolve data quality issues and follow information governance rules
• Cover colleagues' leave and sickness, support new staff induction, and manage stock, estate, IT and access card issues

What’s required

Experience

• Cerner experience or equivalent

Skills & knowledge

• Basic understanding of A&E waiting-time targets
• Experience managing complex situations in a busy, fast-paced setting

Nice to have

• NHS service experience
• NVQ Level 3 in Business Administration or equivalent demonstrated experience

What’s offered

• Learning and career development opportunities
• Supportive and inclusive team environment
• NHS pension scheme
• Staff benefits
• High cost area supplement included in pay