ED Care Flow Navigator — Patient Registration & Flow

DBTH; Doncaster; Ibrido; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

NHS Pension Scheme

Generous holiday entitlement

Health and wellbeing support

NHS Car Lease schemes

Salary sacrifice scheme

Discounts on restaurants and shopping

Descrizione del lavoro

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Care Flow Navigator in the Emergency Department (Band 2) for a 6-month fixed-term contract. Roles include patient registration, directing flow, and coordinating appointments across Doncaster sites.

Shifts cover 24/7 including days, evenings, nights and weekends. The post requires excellent customer care, keyboard speed, and ability to work under pressure.

Competenze

• Experience in a customer services background.
• Outstanding communication and keyboard skills essential.
• Good general education to GCSE level or equivalent.

Mansioni

• Greet patients in a polite, friendly manner.
• Register and direct patients using ED guidelines and streaming tools.
• Support navigation and patient flow within the Emergency Department across sites.

Conoscenze

Customer service

Communication

Keyboard skills

Formazione

GCSE level or equivalent

Descrizione del lavoro

Doncaster and Bassetlaw Teaching Hospitals NHS Foundation Trust is seeking a Care Flow Navigator in the Emergency Department (Band 2) for a 6-month fixed-term contract. Roles include patient registration, directing flow, and coordinating appointments across Doncaster sites.

Shifts cover 24/7 including days, evenings, nights and weekends. The post requires excellent customer care, keyboard speed, and ability to work under pressure.