Ecommerce Returns Specialist (Part-Time, 6‑Month Contract)

Carhartt Work In Progress; Ashford; On-site; GBP 12,000 - 17,000; Part time

Job summary

Carhartt WIP in Ashford is seeking a part-time Returns Operative to join our ecommerce warehouse team. You will process returned parcels, sort items, scan into systems and carry out quality checks to ensure accurate handling from arrival.

The role requires experience in warehousing or ecommerce, reliability, teamwork and physical fitness to lift items and stand for long periods. Fluency in English and a practical, proactive approach are essential.

Qualifications

• Experience in a warehouse, logistics or ecommerce environment.
• Reliable, dedicated and a good team worker.
• Flexible and able to support team needs.
• Comfortable in a fast-paced, hands-on role.
• Able to lift heavy items and stand for extended periods.
• Fluent in English with good communication skills.

Responsibilities

• Process and manage returned parcels efficiently and accurately.
• Sort and load parcels and products as required.
• Scan items into our systems and sort them according to their status.
• Carry out thorough quality control checks on returned products.
• Identify and report damaged or faulty goods to the Team Leader.
• Handle customer returns with care and attention to detail, helping to maintain a positive customer experience.
• Keep the warehouse clean, organised and safe at all times.
• Work collaboratively with the wider warehouse and ecommerce teams to support day-to-day operations.

Skills

Warehouse experience

Team player

Flexible

Physically fit

English fluent

Job description

Carhartt WIP in Ashford is seeking a part-time Returns Operative to join our ecommerce warehouse team. You will process returned parcels, sort items, scan into systems and carry out quality checks to ensure accurate handling from arrival.

The role requires experience in warehousing or ecommerce, reliability, teamwork and physical fitness to lift items and stand for long periods. Fluency in English and a practical, proactive approach are essential.