Returns Operative 24 hrs fixed term (m/f/x)

UK WIP Ltd.; Aycliffe Village; On-site; GBP 12,000 - 15,000; Part time

Job summary

Carhartt WIP is seeking a part-time Returns Operative to support our Ashford warehouse. This six-month fixed-term role focuses on processing customer returns, accurate sorting, scanning into systems and quality checks to protect product integrity.

You will work in a hands-on ecommerce setting, collaborating with warehouse and ecommerce teams to maintain smooth day-to-day operations and a positive customer experience.

Qualifications

• Experience in a warehouse, logistics or ecommerce environment.
• Reliable and able to work effectively as part of a team.
• Flexible and willing to support the wider team.
• Physically capable of lifting and standing for extended periods.
• Fluent in English with good communication skills.

Responsibilities

• Process and manage returned parcels efficiently and accurately
• Sort and load parcels and products as required
• Scan items into our systems and sort them according to their status
• Carry out thorough quality control checks on returned products
• Identify and report damaged or faulty goods to the Team Leader
• Handle customer returns with care and attention to detail, helping to maintain a positive customer experience
• Keep the warehouse clean, organised and safe at all times
• Work collaboratively with the wider warehouse and ecommerce teams to support day-to-day operations.

Skills

Warehouse experience

Team player

Flexible

Hands-on

Lift heavy items

English fluency

Job description

We are currently recruiting for a part-time Returns Operative to join our team at our warehouse in Ashford. This role is initially a 6 month fixed-term contract. This is a hands-on role within our ecommerce operation, supporting the processing of customer returns and helping to ensure that products are handled accurately and efficiently from the moment they arrive back with us.

Your Responsibilities

• Process and manage returned parcels efficiently and accurately
• Sort and load parcels and products as required
• Scan items into our systems and sort them according to their status
• Carry out thorough quality control checks on returned products
• Identify and report damaged or faulty goods to the Team Leader
• Handle customer returns with care and attention to detail, helping to maintain a positive customer experience
• Keep the warehouse clean, organised and safe at all times
• Work collaboratively with the wider warehouse and ecommerce teams to support day-to-day operations.

Your Profile

We’re looking for someone who is:

• Experienced in a similar warehouse, logistics or ecommerce environment
• Reliable, dedicated and able to work effectively as part of a team
• Flexible and willing to support the wider team where needed
• Comfortable working in a fast-paced, hands-on environment
• Physically able to lift heavier items and stand for extended periods of time
• Fluent in English, with good communication skills

If you’re organised, practical and enjoy working as part of a team, we’d love to hear from you.

Carhartt WIP is part of the WIP Trading AG. Our family-owned business group started as a licensee and European distributor of the US workwear manufacturer Carhartt in the early 1990s. Since then, it develops its own collections based on workwear originals. Carhartt Work In Progress aims to continuously progress and evolve, without ever losing sight of its origins. Over the course of the past three decades, our business has developed organically, along with its customers, the culture that surrounds the brand, and its employees who have helped shape what Carhartt WIP is today.