Ecommerce Product & Content Assistant

The Fragrance Shop; Manchester; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

15 work-from-home days each year

Free onsite parking

Free onsite gym

Staff discounts across fragrances

Progression opportunities

Job summary

The Fragrance Shop is seeking an Ecommerce Product & Content Assistant to support daily admin across the website, publish new products, and maintain data quality. You will work closely with the Ecommerce team to enhance product enrichment and ensure accurate pricing, imagery, and content in a fast-paced online trading environment.

The ideal candidate is highly organized with strong attention to detail, comfortable handling multiple projects, and eager to learn within a vibrant retail ecommerce

Qualifications

• Experience in ecommerce or admin-based roles is preferred.
• Strong attention to detail and accuracy.
• Comfortable with admin tasks in a fast-paced ecommerce environment.
• Excellent communication and teamwork across departments.
• Able to follow processes and meet deadlines.

Responsibilities

• Assist with day-to-day admin tasks across the website.
• Upload and update products and content; set up promotions.
• Ensure product information, pricing, imagery, and descriptions are accurate.
• Enrich product data through attributes.
• Support category assignments for growth.
• Perform site walkthroughs to identify issues.
• Support merchandising tasks and promotional visibility.
• Prepare products and content for launches and campaigns.
• Provide basic reporting and data checks.
• Coordinate with internal teams for assets and updates.
• Raise blockers to the ecommerce team when needed.

Skills

Attention to detail

Organisational skills

Ecommerce interest

Data entry accuracy

Communication skills

Deadline driven

Proactive learner

Team collaboration

Multitasking

Retail experience

Tools

Excel

Google Sheets

Content management system

Ecommerce platform

Job description

Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer.

Our aim is to make mainstream and luxury fragrances affordable and accessible to everyone.

We showcase more than 130 fragrance brands across over 220 stores throughout the UK and online at www.thefragranceshop.co.uk.

As we continue to expand our digital presence, develop new online platforms and explore international E-commerce opportunities, we are looking for an Ecommerce Product & Content Assistant to join our growing and vibrant brand.

Why You’ll Love Working Here

• Enjoy greater work-life balance through our flexible working scheme, including 15 work-from-home days each year, duvet days and flexible working hours.
• Work from our vibrant, state‑of‑the‑art Trafford Park office, with excellent transport links and free onsite parking.
• Make use of our free onsite gym before work, after work or during your lunch break.
• Receive generous staff discounts across a wide range of fragrances.
• Develop your expertise within a passionate, creative and collaborative team, with excellent progression opportunities.

The Role

We are looking for an Product & Content Assistant to join our ecommerce team and support with the day-to-day administration of our online trading activity. This role will work closely with the entire Ecommerce team to help publish new products, maintain data and enhance product enrichment. The ideal candidate will be highly organised, have strong attention to detail, and be comfortable working through admin-based tasks in a fast‑paced ecommerce environment, all whilst keeping our customer front of mind.

Key Responsibilities

• Support the ecommerce team with day-to-day admin tasks across the website.
• Assist with product uploads, product updates, content changes, and promotional setup.
• Help ensure product information, pricing, imagery, descriptions, and website content are accurate and up to date.
• Assist in data enrichment through product attribute mechanics.
• Support category assignment to help business organic growth.
• Carry out regular site walkthrus to identify incorrect content, broken links, pricing issues, or customer journey problems.
• Assist with merchandising tasks, including product ordering, category updates, and promotional visibility.
• Help prepare products and content for new launches, campaigns, and seasonal activity.
• Support the team with basic reporting, data checks, and performance updates where required.
• Work with internal teams to help gather information, assets, and updates needed for ecommerce activity.
• Raise issues or blockers to the wider ecommerce team when they need further investigation.

Essential Experience and Skills

• Strong attention to detail.
• Good organisational skills with the ability to manage admin tasks accurately and efficiently.
• Basic understanding of ecommerce or a strong interest in working in ecommerce.
• Confident using Excel or Google Sheets for basic data tasks.
• Good communication skills and the ability to work with different teams.
• Able to follow processes and complete tasks to deadlines.
• Proactive approach with a willingness to learn.
• Organised and reliable.
• Proactive and keen to learn
• Comfortable with multiple projects ongoing.
• Previous experience in an ecommerce, retail, digital, or admin‑based role.
• Experience using an ecommerce platform or content management system.
• Proficient in Excel

Where will I be based?

Fragrance Quarters, Trafford Park, Manchester.

The Fragrance Shop is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Due to the high volume of applications that we receive, we are regrettably not able to respond to everyone. If you have not heard from us within four weeks of your application, please assume that on this occasion you have not been successful.