Digital Product Executive

The Perfume Shop; High Wycombe; Hybrid; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Discretionary Bonus

Hybrid working (3 days in office)

TPS Perks access

Buy & Sell Holiday scheme

Life Assurance

Staff discount 20%

Cycle to work scheme

RetailTrust support

Job summary

The Perfume Shop is seeking a detail-focused Digital Product Executive to join our Online team and help deliver seamless experiences across our website and app.

You’ll collaborate with the UX & Digital Product Lead, Senior Digital Product Executive and wider teams to support digital initiatives, coordinate delivery activities, monitor performance and customer feedback, and help drive continuous improvements that enhance the customer journey and support business goals. Hybrid working available.

Responsibilities

• Support the delivery of The Perfume Shop’s Digital Product Roadmap, helping to keep projects organised and on track.
• Coordinate website and app updates, supporting the smooth delivery of multiple priorities and initiatives.
• Work closely with Commercial, Marketing, Customer and Technology teams to support day-to-day delivery activities and collaboration.
• Carry out testing, quality assurance and user acceptance testing activities, ensuring enhancements are functioning as expected before release.
• Monitor customer feedback, website performance and operational metrics, identifying trends and opportunities for improvement.
• Support the team in exploring new technologies, AI and automation opportunities that improve efficiency and customer experience.

Job description

We’re looking for a detail-focused Digital Product Executive to join our Online team and play a key role in delivering seamless and engaging experiences across The Perfume Shop website and app.

You’ll work closely with the UX & Digital Product Lead, Senior Digital Product Executive and wider business teams to support digital initiatives, coordinate delivery activities, monitor performance and customer feedback, and help drive continuous improvements that enhance the customer journey and support business goals.

Salary: Up to £30,000 per annum

WHAT YOU’LL DO

• Support the delivery of The Perfume Shop’s Digital Product Roadmap, helping to keep projects organised and on track.
• Coordinate website and app updates, supporting the smooth delivery of multiple priorities and initiatives.
• Work closely with Commercial, Marketing, Customer and Technology teams to support day-to-day delivery activities and collaboration.
• Carry out testing, quality assurance and user acceptance testing activities, ensuring enhancements are functioning as expected before release.
• Monitor customer feedback, website performance and operational metrics, identifying trends and opportunities for improvement.
• Support the team in exploring new technologies, AI and automation opportunities that improve efficiency and customer experience.

WHAT YOU’LL BRING

• Experience working within an ecommerce, digital, online trading or customer-focused environment.
• Experience supporting projects, continuous improvement activities or business initiatives.
• Strong organisational skills, attention to detail and the ability to manage multiple priorities effectively.
• An understanding of ecommerce, digital customer journeys and how customers interact with websites and apps.
• Strong analytical and problem-solving skills, with the ability to use insight to support recommendations and improvements.
• A collaborative approach, with the confidence to build relationships across different teams and a desire to develop a career in digital product management.

WHAT YOU’LL GAIN

• 25 days holiday plus bank holidays.
• DiscretionaryBonus– We love to share our success with you!
• Access to Stream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Hybrid Working! 3 days office and 2 days off-site.
• Access to our TPS Perks which offers you a variety of saving and discount options.
• Buy & Sell Holiday scheme and Life Assurance.
• 20% staff discount, as well as discounts at Superdrug and Three Mobile.
• Round the clock support from ourpartnership withRetailTrust.
• Cycle to work scheme for those who don’t mind riding up the hills of High Wycombe.

“We’re a sociable bunch of down-to-earth people, who enjoy our work and each other’s company”

The Perfume Shop is an equal opportunity employer that is committed to supporting diversity and inclusion within our work environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.