eCommerce Operations Specialist

Levi Strauss; Northampton; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic eComm Operations Specialist to enhance operational efficiency across Warehouse and Retail sites. This role focuses on ensuring seamless eCommerce functionality, overseeing logistics, inventory management, and customer service. The ideal candidate will possess a strong understanding of supply chain processes and a data-driven mindset, ready to collaborate in a cross-functional environment. Join this innovative firm to make a meaningful impact on customer satisfaction and operational excellence while embracing the challenge of omni-channel retailing.

Qualifications

• Strong understanding of omni-channel retail trends and customer behavior.
• Experience in retail management or e-commerce.

Responsibilities

• Oversee day-to-day operations for eComm and manage performance metrics.
• Develop and implement SOPs for eCommerce operations.

Skills

Analytical mindset

Problem-solving skills

Communication skills

Time-management skills

Customer service skills

Interpersonal skills

Education

Bachelor's degree in business

5+ years of experience in omni-channel operations

Tools

Omni-channel tools

Job description

Calling all originals: At Levi Strauss & Co., you can be yourself — and be part of something bigger. We're a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit — and your future.

We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labour and environmental guidelines in manufacturing. And we work to build sustainability into everything we do. Our brands stand for freedom and self-expression around the world.

Where we lead, others follow. For nearly 170 years, we've used the strength of our brands to lead with our values and make an outsized impact on the world. We employ more than 15,000 people globally to support our great brands:

SUMMARY:

We are looking for a highly organised and dynamic eComm Operations Specialist to oversee and optimise operations across our Warehouse and Retail sites for eCommerce operations, ensuring a seamless customer experience. This role is responsible for ensuring seamless ecommerce functionality across order fulfillment, logistics, inventory management, customer service, and backend system integrations. The ideal candidate will have a strong understanding of supply chain processes, and operational efficiency, paired with a data-driven and customer-focused mindset.

The successful candidate will play a critical role in enhancing customer satisfaction, improving operational processes, and ensuring the integration of technology and logistics across all channels.

You must be comfortable with working in a very cross-functional environment, working closely with different European and Global teams, especially where it comes to sourcing, analyzing and validating data and associated analysis. You must have a getting things done mentality, and a demonstrated ability to effectively negotiate, communicate, build effective partnerships across the organization, and influence others.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Operations Management

• Oversee day-to-day operations for all eComm operations and work with Logistics and Retail teams to proactively manage performance and customer experience and order management.
• Responsible for cost, quality and service for order fulfilment from warehouses and omni-channel including click-and-collect, in-store returns and home delivery from store.
• Monitor and manage KPIs such as order accuracy, delivery timelines, and customer satisfaction metrics.
• Manage costs and service.
• Develop and implement SOPs for ecommerce operations to drive scalability, reduce costs, and improve efficiency.
• Work with Logistics and Retail teams to deliver optimal performance for eComm.
• Working with the Retail team to define the European network plan and capacity management process.
• Identify opportunities to enhance channel integration and optimize the customer journey.

Technology, Tools and Processes

• Designing the overall Operating model for Omni operations and ensuring a seamless customer experience across physical stores and eComm platform.
• Partner with IT and Global Project Teams to implement and maintain omni-channel tools and Processes.
• Work cross-functionally with teams such as IT, Retail, eComm, Transport, Customer Service teams to ensure consistency in customer journey and service delivery.
• Train and mentor teams on best practices in omni-channel operations and new system processes.
• Analyse operational data to identify trends, gaps, and areas for improvement.
• Track KPIs, prepare performance reports, and identify areas for optimization.
• Lead initiatives to optimize cost-efficiency, enhance scalability, and improve customer experience.

COMMUNICATION:

• Listens and understands multiple 'voices' of business and is able to translate into analysis.
• Able to communicate complex ideas and analysis as well as models in a simple way.
• Can understand data and associated validation requirements and can work with stakeholders to ensure that data is clean and output analysis is accurate.
• Absorbs feedback and challenge and is able to evolve data and insight according to business needs.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Have a commercial & process mindset be able to see the bigger picture and understand the business priority and needs.
• Sense of ownership and pride in your performance and its impact on company's overall success.
• Critical thinker and problem-solving skills. Identifies and resolves problems in a timely manner.
• Good time-management skills. Knows how to effectively prioritize demands of both the function and business unit. Completes tasks correctly & on time.
• Results driven and ambitious, motivated and strives to achieve team and personal goals.
• Great interpersonal and excellent oral & written communication skills, and attentive listener.
• "Gets" Levi. Passionately embraces the challenge and effort to keep Levi unique; committed to go the extra mile to build/protect the brand.
• Service mindset and detail oriented.
• Exceptional multi-tasker.
• Capable of pushing back and having crucial conversations in a respectful manner.
• Possess confidence, poise, and professionalism.
• Guided by business common sense and integrity. Balanced blend of accountability, humility, and authority.
• Very strong communication skills is a must.
• Excellent project and time management skills.
• Demonstrated customer service skills.

EDUCATION AND / OR EXPERIENCE:

• Bachelor's degree in business, Supply Chain, Operations Management, or related field.
• 5+ years of experience in omni-channel operations, retail management, or e-commerce.
• Proven track record of managing complex operations and implementing cross-channel solutions in a methodical manner.
• Proven track record of KPI improvement and continuous improvement.

Skills and Competencies:

• Strong understanding of omni-channel retail trends and customer behavior.
• Experience working in a DTC (Direct-to-Consumer) or omnichannel retail environment.
• Experience of building Operating models across omni-channel environments.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Excellent communication, leadership, and problem-solving skills.
• Is customer orientated and continuously curious.
• Able to level the communication, messaging, and action driven conclusions to the audience it is shared with.
• Fluent in English. Other European languages is added value.
• Strategic thinking + flawless execution.
• Ability to effectively communicate and collaborate with internal and external multidisciplinary groups.

This is a hybrid position. You will be expected in office, distribution centre 2-3 days per week typically Tuesday-Thursday. Note, time in office can vary depending on business needs.

LS&Co. is an affirmative action and equal employment opportunity employer. We welcome and value people from diverse cultures, backgrounds, and experiences to make LS&Co. a collective success.