eCommerce Manager | Retail

JR United Kingdom; Crawley; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading company in the retail sector seeks an experienced eCommerce Manager to enhance their UK eCommerce strategy. The position requires optimal site performance, user behavior analysis, and collaboration to drive revenue growth. Ideal candidates will blend analytical skills with a creative approach to improve customer journeys and engage international audiences.

Qualifications

• Experience in eCommerce and digital merchandising.
• Proactive with a growth mindset.
• Excellent communication skills for diverse stakeholders.

Responsibilities

• Lead the development and execution of eCommerce strategy.
• Analyze user behavior to inform decisions.
• Deliver targeted campaigns and optimize customer journeys.

Skills

Analytical skills

Creative intuition

Site merchandising

User behavior analysis

SEO

Collaboration skills

Communication skills

Tools

Google Analytics

Job description

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eCommerce Manager | Retail, Crawley, West Sussex

Client:

Sphere Digital Recruitment Group

Location:

Crawley, West Sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

Job Views:

4

Posted:

04.06.2025

Expiry Date:

19.07.2025

Job Description:

London (2 days office)

Our client is looking for an experienced eCommerce Manager to lead the development and execution of their UK eCommerce strategy, focusing on site optimisation and enhancing the customer journey.

The ideal candidate combines analytical skills with creative intuition and has practical experience managing eCommerce platforms. You should be comfortable using data to guide decisions, have a solid foundation in site merchandising, and thrive in a fast-paced environment.

About the Role

You will play a key role in optimising the full eCommerce experience. Using platforms like Google Analytics, you'll analyse user behaviour and track KPIs to inform decisions. You will lead CRO initiatives through testing and improvements, enhancing the customer journey across all eCommerce sites.

Responsibilities include delivering targeted campaigns, refining UX, ensuring content relevance for international audiences, collaborating with teams to boost organic traffic, SEO, and revenue from non-paid channels, and implementing improvements to increase engagement and conversions.

About You

• Experience in eCommerce and digital merchandising
• Understanding of performance marketing, digital strategy, and customer journey optimisation
• Proactive with a growth mindset
• Strong collaboration skills and ability to manage priorities
• Excellent communication skills, able to explain insights to technical and non-technical stakeholders