eCommerce Manager

Nightingale House Hospice; Wrexham; Remote; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training and development

Generous holiday allowance

Employee Assistance Programme

Retail Discount Scheme

Refer a friend bonus scheme

Job summary

Nightingale House Hospice is seeking an Ecommerce Sales Manager for the Regent Street Store in Wrexham. The role is full-time (37.5 hours) with some weekend work and a salary of £30,000 per annum.

You will drive online sales across multiple platforms, ensure excellent customer service, and coordinate with volunteers and paid staff. Training and development opportunities are provided, along with a supportive workplace culture.

Qualifications

• Experience selling via eCommerce across multiple channels (eBay is a must).
• Clear written and verbal communication.
• Ability to take high‑quality product photographs.

Responsibilities

• Maximise monetary return on donated items sold online.
• Achieve annual sales targets set by Head of Retail and manage costs.
• Develop and manage all online sales platforms to grow revenue.

Skills

eBay

Other platforms

Photography

Communication

Packing

Time management

Tools

Whatnot

TikTok

Job description

Ecommerce Sales Manager Regent Street Store – Wrexham

Full time – 37.5 hours per week inc some weekend working

Salary: £30,000 per annum

About us

Nightingale House Hospice provides specialist palliative care services, completely free-of-charge, to patients and their families across a wide area stretching from Wrexham, Flintshire, and East Denbighshire to Barmouth and the border towns including Oswestry and Whitchurch.

Nightingale House shops rely on the generosity of the public to donate goods for us to sell across our shops, but we recognise that some of the items donated can get a higher sale price if sold online.

The role

Having an established Ecommerce department, we are looking for an experienced online seller to join our retail team who will help us further maximise income for the Hospice.

What skills, experience or personal qualities will I need?

• Experience of selling via eCommerce utilising different selling channels – eBay is a must but Etsy, Depop, Vinted, Facebook Marketplace etc are desirable alongside any experience with live selling through Whatnot, Tik Tok or eBay Live
• Ability to communicate politely verbally and clearly in writing, ensuring that any queries are dealt with quickly and efficiently.
• Skilled in taking clear photographs to agreed specification.
• Capable to pack items securely so that they can be delivered without any damage.
• Ability to work in a logical and consistent way, managing one’s own time and be able to provide a clear handover to volunteers and other eCommerce paid staff.

Key Responsibilities

• Ensure the hospice achieves the best monetary return on donated items sold through eCommerce
• Achieve annual sales target set by the Head of Retail whilst carefully managing expenditure
• Increase organisational sales by identifying, developing, and managing all online sales platforms
• Ensure that all customers experience an excellent standard of customer service

In return for your commitment, we offer you:

• A positive and friendly working environment
• The opportunity to make a real difference
• Excellent training and development opportunities for those that want them
• Generous holiday allowance that increases with length of service
• Employee Assistance Programme
• Retail Discount Scheme
• Refer a friend bonus scheme

We would love to hear from you if you have a positive approach to your work, share our values and if you are looking for a worthwhile challenge and a varied job in which your success will make a real difference. At Nightingale House, we welcome applicants from all backgrounds and value everyone as an individual.

Up for the challenge? Here is your chance for a new and exciting career!

Closing date: 2 October 2026.

Nightingale House is an equal opportunities employer. This post is subject to an Enhanced Disclosure and Barring Service (DBS) check, which will be taken into consideration when confirming any offer of employment. Nightingale House Hospice is committed to providing equal opportunities in employment. Registered Charity No: 1035600