Ecommerce Manager

DD; Witham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an E-Commerce Trading Manager to enhance online sales performance and optimize trading strategies. This pivotal role involves driving revenue growth and improving customer experiences across digital channels. You'll leverage data analysis and marketing strategies to manage the e-commerce platform's performance, ensuring best-in-class merchandising and customer engagement. Join a rapidly growing team dedicated to providing high-quality products and exceptional service in the dental and beauty markets, and make a significant impact on the company's growth journey.

Benefits

Discretionary performance-related bonus

Comprehensive discount portal

SmartPay loan scheme

Cycle2Work scheme

Enhanced holiday entitlement

Additional day off for birthday

Ability to purchase additional leave

Company Pension scheme

Dental Plan

Mental health support services

Qualifications

• Proven experience in e-commerce trading and performance management.
• Strong analytical skills to drive data-informed decisions.

Responsibilities

• Manage digital commercial performance and optimize trading strategies.
• Lead promotional campaigns and analyze performance metrics.

Skills

E-commerce Management

Data Analysis

Marketing Strategy

Sales Performance Optimization

Customer Experience Improvement

Education

Bachelor's Degree in Business or Marketing

Relevant E-commerce Certifications

Tools

Google Analytics

E-commerce Platforms

CRM Software

Job description

We’re looking for an E-Commerce Trading Manager to join us on a temporary contract to drive online sales performance, optimize the trading calendar, and lead commercial decision-making across our digital channels. This is a pivotal role in our growth journey, blending data, marketing, and e-commerce excellence.

Main Duties & Responsibilities

As E-Commerce Trading Manager, you will be responsible for managing the digital commercial performance of our e-commerce platform. You'll lead all aspects of online trading, including forecasting, promotional strategy, category performance, conversion optimization, and collaboration with marketing, content, and supply chain teams. Your ultimate goal is to drive revenue growth, improve margin, and create an exceptional buying experience for our B2B customers.

Commercial & Trading Strategy

• Own the digital trading calendar and drive sales through timely and targeted promotions, campaigns, and merchandising strategies.
• Analyse daily, weekly, and monthly performance metrics to optimise sales, margin, and customer engagement.
• Conduct deep-dive analysis into product/category performance and buyer behaviour to inform trading and pricing strategies.
• Collaborate with sales teams and suppliers to identify opportunities for growth, bundling, upsell/cross-sell, and stock clearance.

E-commerce Performance Management

• Monitor KPIs across the site (conversion rate, AOV, bounce rate, basket abandonment, etc.) and take action to improve performance.
• Ensure best-in-class merchandising, website optimisations and content across all product listings, categories, and promotional landing pages.
• Support Head of E-Commerce to deliver revenue and customer growth targets across DD Group websites.
• Act as commercial champion for the ecommerce team, focussing in on performance at both category and product level to hit the sales plan, working with both Pricing and Inventory teams
• Support in delivering improved customer experiences and conversion-driving activities across the websites.
• Use business and website analytics to monitor performance and KPIs and make customer-driven decisions and priorities.
• Support go to market for products and promotions, as well as integrated campaign delivery through end-to-end online customer experience.
• Monitor e-commerce trends and competitor experiences, identifying opportunities for DD Group businesses
• Partner with Digital Marketing Manager to ensure content meets UX and SEO best practices
• Supports communication and engagement across the business, to ensure stakeholders understand digital experience improvements and that their feedback is captured and addressed
• Ad-hoc support with onsite search and merch optimisations

What we Offer

• Discretionary company performance related bonus.
• Comprehensive discount portal including gym memberships, shopping savings and days out.
• SmartPay loan scheme - with the added bonus of no interest being applied.
• Cycle2Work scheme.
• Enhanced holiday entitlement – 33 days in total, including bank holidays.
• Additional day off to celebrate your BIRTHDAY!
• Ability to purchase additional annual leave.
• Company Pension scheme.
• Dental Plan.
• Company sick pay, life assurance, and enhanced maternity/paternity pay.
• Eye test vouchers.
• Mental health support services and a virtual GP service.
• Free parking on site.

Who are DD?

DD offers specialist products, equipment and support services to the dental and beauty markets across the UK and Republic of Ireland. We are rapidly growing and our vision is to become healthcare’s first choice for clinical treatment and service solutions. Our Service Sales team is full of energy, with a passion for what they do. So it’s key that you have proven customer service experience and are keen to be part of a collaborative and growing team.

We are a leading B2B e-commerce company specializing in high-quality dental and aesthetic products, supplying clinics, practices, and professionals across the UK. We pride ourselves on delivering a seamless, tech-enabled purchasing experience backed by industry-leading product selection, competitive pricing, and expert service.