Ecommerce Manager

Field & Flower; London; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

A leading UK food subscription business is seeking an Ecommerce Manager to oversee and manage their website and ecommerce platforms. The role involves driving traffic, maximizing sales, and enhancing customer experience through effective strategies and optimizations.

Benefits

40% off all products

Friends & family discount

Private health and dental care

Sabbatical leave opportunity every 5 years

Enhanced parental leave

Extra holiday days after 2 years

Qualifications

• Experience managing ecommerce and marketing platforms.
• In-depth knowledge of CRO, SEO, and improving UX.

Responsibilities

• Developing ecommerce strategies to drive online sales.
• Managing day-to-day operations of the ecommerce platform.
• Optimizing the website for user experience.

Skills

Analytical Skills

Communication

Organizational Skills

Troubleshooting

Job description

Field & Flower was founded in 2011 by two friends after meeting at agricultural university, one a farmer and the other a food lover. We are a leading UK food subscription business specialising in grass fed, free-range meat and responsibly caught fish. We also offer a range of artisan cheese, scotch eggs, pies, charcuterie, stocks, salts, and seasonings – supporting livestock, local livelihoods, and a living planet with every product we sell.

Role overview

We are looking for an Ecommerce Manager to join our team in London who will be responsible for overseeing and managing all aspects of our website and ecommerce platforms. You will own both the technical support and development of the website, and will champion CRO, UX, and SEO across the business. This will include creating a seamless customer journey, driving traffic and maximising sales and conversions. This role will require an in-depth knowledge of website analytics, and customer behaviours.

Key responsibilities

• Developing and executing ecommerce strategies to drive online sales and enhance the customer experience (UX)
• Own ecommerce platform performance and development, including key platform and software integrations.
• Managing the day-to-day operations of the ecommerce platform, including product listings, pricing, promotions, and catalogue management.
• Collaborating with marketing, operations, and product teams to ensure smooth ecommerce processes.
• Own on-site and off-site SEO strategy.
• Optimising the website for user experience.
• Support the Customer Experience team with website queries and error reports.
• Work with our web development agency to troubleshoot, identify and resolve on-site technical issues.
• Managing relationships with web development agency.
• Monitor and report on website performance and customer behaviour to identify opportunities for improvement.
• Implementing A/B testing and conversion rate optimization (CRO) strategies.

Requirements

• Experience managing ecommerce and marketing platforms and technology
• Experience in managing internal and external stakeholder relationships
• Experience in developing and implementing ecommerce strategies
• In-depth knowledge of and experience in CRO, SEO and improving UX
• Highly analytical and data-driven with proven experience with analytic tools
• Superior troubleshooting skills
• Excellent organisational skills, and detail oriented to manage multiple tasks efficiently
• Strong communication skills and ability to build relationships
• Thrive in a fast-paced environment
• A passion for food and ethical farming
• 40% off all Field & Flower products
• Friends & family discount
• Private health and dental care
• A social team with regular meet-ups
• Sabbatical leave opportunity every 5 years
• Enhanced parental leave
• Access to a variety of national and high street discounts

Included

• Plus, your birthday day off + 1 extra day’s holiday after 2 years’ service, up to a maximum of +5 extra days holiday (pro-rated)

More information

• Permanent, Full-time role
• Office based 2 days a week in London office, SW4 6JP. WFH 3 days a week
• Monday-Friday, 9am-5.30pm

If you are interested in working with us, please submit your CV and cover letter explaining why you are interested in working for Field & Flower by email [e-mail].

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Retail

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