Ecommerce Fulfilment & Warehouse Manager

Glassworks London; Greater London; On-site; GBP 38,000 - 52,000; Full time

Job summary

Glassworks London is hiring an Order Fulfilment & Warehouse Manager to lead our on-site warehouse, ecommerce fulfilment and physical inventory operation. This is a hands-on working manager role for someone who can bring ecommerce fulfilment, warehouse operations, store stocktakes and physical inventory execution together into one well-run operation.

Reporting to the Head of Business Operations, the right person will be comfortable managing people, priorities, capacity, systems, standards and

Qualifications

• Managing a small warehouse or omnichannel stock operation.
• Hands-on warehouse credibility.
• Managing people with different capability levels.
• Ecommerce fulfilment competence and customer-service awareness.
• Inventory accuracy and stock-control routines.
• Leading stocktakes, counts, recounts and discrepancy closure.
• Resource and capacity planning.
• Closing faulty-stock, discrepancy and warehouse-flow issues.

Responsibilities

• Lead daily warehouse, ecommerce fulfilment and physical inventory operations.
• Coach and hold regular 1:1s with the Ecommerce Fulfilment & Customer Service Manager and Warehouse & Inventory Operative.
• Oversee the ecommerce fulfilment and customer-service SLAs through the Ecommerce Fulfilment & Customer Service Manager.
• Plan resource and capacity, including appropriate use of flexible / zero-hours warehouse support.
• Ensure operational continuity and department cover during leave, absence, off-site stocktakes and peak periods.
• Own inbound receiving, checking, put-away, warehouse organisation, location accuracy and physical inventory accuracy.
• Own physical store-pick and warehouse-to-store transfer execution, ensuring approved stock movements are prepared and dispatched accurately and on time.
• Own and lead the rolling monthly retail stocktake programme, including preparation, scanners, count control, recounts and reporting.
• Own the faulty-stock programme from quarantine and assessment through repair / recovery, return to saleable stock or final disposition.
• Own warehouse-to-store courier and logistics coordination, resolving dependencies affecting ecommerce fulfilment.
• Deliver weekly KPI and operational reporting, including actual vs target, issues, corrective actions and recovery when off-track.

Skills

Warehouse management

Ecommerce fulfilment

People management

Inventory control

Stocktakes

Capacity planning

Tools

Shopify

Inventory systems

Barcoding & scanners

Job description

Glassworks London is hiring an Order Fulfilment & Warehouse Manager to lead our on-site warehouse, ecommerce fulfilment and physical inventory operation. This is a hands-on working manager role for someone who can bring ecommerce fulfilment, warehouse operations, store stocktakes and physical inventory execution together into one well-run operation.

Reporting to the Head of Business Operations, the right person will be comfortable managing people, priorities, capacity, systems, standards and