eCommerce Customer Support & Admin Specialist

Scope; Eccles; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training and career development

Job summary

Scope is recruiting for an eCommerce Customer Service Administrator at our Salford hub. The role involves providing essential administrative support to the eCommerce team and online customers, managing stock and data entry, and resolving customer enquiries promptly.

The successful candidate will work Monday to Friday, 8am–4pm, in a full-time, office-based role with a 35-hour week and a generous benefits package including 35 days holiday and a company pension.

Qualifications

• Experience providing administrative support and handling customer enquiries.
• Strong data entry and admin task management skills.
• Proficiency with Microsoft Word, Excel and Teams.

Responsibilities

• Provide administrative support to the eCommerce hub and online customers.
• Handle inboxes, stock management and data entry accurately.
• Respond to and resolve online customer enquiries promptly.
• Collaborate with the wider eCommerce team to address issues.

Skills

Customer service

Attention to detail

Data entry

Microsoft Office

Tools

Word

Excel

Teams

Job description

Scope is recruiting for an eCommerce Customer Service Administrator at our Salford hub. The role involves providing essential administrative support to the eCommerce team and online customers, managing stock and data entry, and resolving customer enquiries promptly.

The successful candidate will work Monday to Friday, 8am–4pm, in a full-time, office-based role with a 35-hour week and a generous benefits package including 35 days holiday and a company pension.