Ecommerce Customer Service Advisor

Michael Page; Wakefield; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Hybrid working

Free parking

Excellent offices

Employee discounts

Job summary

Michael Page is seeking an Ecommerce Customer Service Advisor in Wakefield to support clients throughout their order journey across marketplace platforms, live chat, social media and over the telephone.

You will collaborate with supply chain, warehouse and other teams to ensure a seamless process and deliver the best customer experience, while helping to improve service delivery and satisfaction.

Qualifications

• Experience in ecommerce and online marketplaces.

Responsibilities

• Support customers with their order journey from start to finish.

Skills

Ecommerce experience

Zendesk knowledge

Marketplace platforms

Fast-paced environment

Communication skills

Team player

Tools

Zendesk

Amazon Marketplace

Job description

Description

As a Ecommerce Customer Service Advisor you will be working with clients and supporting with their order journey from start to finish.

This will be an extremely varied fast paced role and will be supporting with queries over marketplace platforms, social media, livechat and over the telephone.

You will be working closely with supply chain, warehouse and other members of the business to ensure a seamless process for each client and the best experience is provided!

Will be heavily involved with improving service delivery and upholding customer satisfaction.

Profile

• Previous ecommerce experience
• Knowledge of zendesk desirable
• Experienced using amazon and marketplace platforms
• Able to hit the ground running and work in a busy fast paced environment
• Excellent communication skills verbal and written
• A good team player

Job Offer

• Salary of up to £30000 dependent on experience
• reputable and progressive retail organisation in Wakefield
• exciting time to join the business
• good benefits package
• hybrid working
• easy accessible location
• free parking
• excellent offices and environment
• huge discounts off all product range
• overtime available paid at time and a half
• lovely team and culture
• immediate interviews being held