eCommerce Customer Service Administrator

Scope; Eccles; On-site; GBP 24,000 - 27,000; Full time

Benefits offered by this job

35 days holiday

Company pension

Training and career development

Job summary

Scope is recruiting for an eCommerce Customer Service Administrator at our Salford hub. The role involves providing essential administrative support to the eCommerce team and online customers, managing stock and data entry, and resolving customer enquiries promptly.

The successful candidate will work Monday to Friday, 8am–4pm, in a full-time, office-based role with a 35-hour week and a generous benefits package including 35 days holiday and a company pension.

Qualifications

• Experience providing administrative support and handling customer enquiries.
• Strong data entry and admin task management skills.
• Proficiency with Microsoft Word, Excel and Teams.

Responsibilities

• Provide administrative support to the eCommerce hub and online customers.
• Handle inboxes, stock management and data entry accurately.
• Respond to and resolve online customer enquiries promptly.
• Collaborate with the wider eCommerce team to address issues.

Skills

Customer service

Attention to detail

Data entry

Microsoft Office

Tools

Word

Excel

Teams

Job description

Job reference REQ004912 Date posted 20/08/2026 Application closing date 03/09/2026 Location eCommerce Hub Salford - M50 1BX Salary Starting full-time salary £24,479 a year (£13.45 an hour) Package 35 days holiday a year in Retail. Excellent training and career development, Company pension, pay progression at 6 months and 2 years Discounts at gyms, restaurants and more Contractual hours 35 Job category/type Full time Attachments Blank

Job description

The eCommerce Customer Service Administrator plays a key role in supporting Scope's eCommerce team and online customers, providing timely and accurate administrative support.

In this role, you will manage a range of essential administrative tasks, including responding to and resolving customer enquiries received online, as well as queries arising from Scope's finance and stock management systems.

Permanent, full time (35 hours a week)

This will be full time office based role working Monday to Friday 8am until 4pm (hub operating hours)

Location: Salford Hub based at Units 19-20, Westlink Business Park, Guide Street, Salford, M50 1BX

Closing date for applications: 11:59pm GMT, Thursday 3 September 2026.

The role

In this role, you will:

• Provide administrative support to the eCommerce hub, assisting with day-to-day operations
• Manage a range of tasks across inboxes, stock management, including accurate data entry
• Respond to and effectively resolve online customer enquiries in a timely manner
• Work closely with the wider eCommerce team to identify and address any issues

For more information about the role’s responsibilities and the skills and experience required, please use the link to job description

Please include examples in your application that show how your skills, experience, and values match the person specification in the job description.

About you

You will:

• Build good working relationships, communicating effectively with colleagues at all levels to support an inclusive and collaborative environment
• Use your strong attention to detail to ensure work is accurate, organised and completed to a high standard
• Provide excellent customer service, responding to queries with empathy, patience and a solutions-focused approach
• Confidently use Microsoft Office applications, including Word, Excel and Teams, and develop your skills in new systems and processes
• Manage a varied workload, prioritising tasks effectively within a busy and changing environment
• Take initiative by identifying opportunities to improve processes and contribute ideas to support the team
• Work both independently and as part of a team, supporting colleagues and contributing to a positive team culture

Please make sure you explain in your application, with examples, how you can meet these important skills.

We ask you to show an appreciation of Scope's values and our ambition of creating equal futures with disabled people

We welcome applications from people with lived experience of disability and from all backgrounds.

We also ask you to share how you support Scope's values and contribute to our mission of creating an equal future with disabled people.

Additional information

You must have the legal right to work in the UK to apply for this role. We cannot provide visa sponsorship.

Anonymised applications

We use an anonymised application process to support our commitment to equality, diversity and inclusion.
All applicants must submit an anonymised CV and complete a short online application form.

Our values

Pioneering, Courageous, Connected, Open, Fair.

We trust each other and give colleagues freedom to be creative, push boundaries, and change minds.

Disability confident scheme

We are proud to be a charity committed to disability equality. We welcome applications from disabled people and anyone with an impairment, long-term condition, or access need. We want our colleagues to reflect the diverse communities we serve.

Scope is a Disability Confident Leader. We are committed to making sure disabled people have fair and equal access to work. As part of this, we aim to offer an interview to disabled applicants who meet the essential requirements of the role.

To be considered under our Offer an Interview Scheme (previously the Guaranteed Interview Scheme), please tick the relevant box on your application form.

If you need any adjustments or support during the recruitment process, please email [e-mail].
You can also find more information about requesting adjustments for interviews on our website.

Important to know:

• You must meet all the essential requirements in the job description.
• If we receive a high number of applications for a role, we may need to prioritise interviews for disabled applicants who best meet the role criteria.

Equality, Diversity and Inclusion (EDI)

EDI is a priority at Scope. We welcome applications from people of colour and other underrepresented communities. We aim to create a culture where everyone feels they belong, treating all with dignity and respect. As a disability equality charity, accessibility and inclusion come first. We listen, learn and continuously improve.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Benefits

• 35 days holiday
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks (disability, race, LGBTQ+, gender, social mobility, carers, young people)
• Wellbeing incentives, discounted gym membership, cycle-to-work scheme, and more
• Long service awards and employee recognition awards

Link to full benefits package

One in four of us in the UK are disabled and we are a diverse, proud, and vibrant community. We're here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information go to www.scope.org.uk