Ecommerce Customer Service Specialist — Design & Home

University of the Arts London; Greater London; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Birthday day off

Company annual bonus scheme

Season travel ticket/Cycle Loan

Training and opportunities for develop

Job summary

twentytwentyone is seeking a customer-focused team member to join its ecommerce operation in London. You will handle inquiries via email, telephone and web chat; process web orders and manage deliveries, installations, click-and-collect and returns; liaise with colleagues, suppliers and delivery partners to ensure a smooth customer journey.

On-site role based at our showroom on River Street EC1R. The ideal candidate will have enthusiasm for design, excellent communication, strong organisational

Qualifications

• Experience in customer service and ecommerce environments is desirable.
• Strong communication skills, both written and spoken.
• Ability to manage multiple tasks in a fast-paced setting.

Responsibilities

• Respond to customer inquiries via email, phone, and live chat.
• Process web orders and manage deliveries, installations, click-and-collect, and returns.
• Coordinate with colleagues, suppliers and delivery partners to resolve queries and communicate clearly throughout the journey.
• Handle customer issues and complaints, working to improve the customer experience.
• Build relationships, capture feedback and support retention and repeat business.
• Assist with wedding registry, showroom reception and cover during busy periods.

Skills

Customer service

Communication

Organisational skills

Attention to detail

Problem solving

Multitasking

E-commerce experience

Job description

twentytwentyone is seeking a customer-focused team member to join its ecommerce operation in London. You will handle inquiries via email, telephone and web chat; process web orders and manage deliveries, installations, click-and-collect and returns; liaise with colleagues, suppliers and delivery partners to ensure a smooth customer journey.

On-site role based at our showroom on River Street EC1R. The ideal candidate will have enthusiasm for design, excellent communication, strong organisational