eCommerce Customer Development Manager

Kenvue; Hatfield; On-site; GBP 30,000 - 44,000; Full time

Job summary

Kenvue seeks an eCommerce Customer Development Manager to join our UK team on a 7-8 month fixed-term contract, on site in Hatfield. You will drive revenue targets, own forecasts and P&L, and lead shopper strategies, pricing, and assortment across Kenvue brands in the UK eCommerce channel.

You will partner with squads and commercial teams, negotiate with buyers, design business plans, and pilot new e‑commerce tactics to win share while ensuring brand visibility and customer engagement.

Qualifications

• Bachelor’s degree or higher.
• 3-4 years of account management experience.
• Ability to drive strategy and change while managing multiple projects.
• Strong analytical skills with data-driven decision making.
• Highly organised with ability to prioritise tasks and work autonomously.

Responsibilities

• Lead customer sales and marketing programs and manage relationships.
• Forecasting, P&L ownership and delivering sales targets.
• Collaborate with squads, digital teams and commercial strategy to identify opportunities.
• Analyse channel performance and optimise top/bottom-line results.
• Negotiate with customers and develop annual business plans.
• Design and execute promotional activities and new e‑commerce tactics.

Skills

Analytical skills

Market assessment

Channel understanding

Education

Bachelor's degree or higher

Job description

Location: Will be on site in client location (Hatfield)

Duration: 7-8 months (maternity)

Hours: 37 hours per week

roles and responsibilities

Kenvue are seeking a motivated and driven high-performing individual to join our growing UK eCommerce team as eCommerce Customer Development Manager on a 1year fixed term contract. Reporting into the Business Unit Head, the primary objective of the eCommerce CDM role is to support delivery of customer revenue targets by driving increased eCommerce sales and winning share across all categories Kenvue play in. You will lead the execution of customer sales and marketing programs and have ownership of the customer relationships. This will include influencing & executing shopper strategies, driving assortment, pricing, operational set-up as well as leading customer negotiations and annual business plans. This will involve:

Key accountabilities

• Internally & externally, the day-to-day lead and owner for your business with responsibilities including:
• Full accurate forecasting and P&L ownership, delivering on specified business targets (sales, spend and profit targets (sales, spend and profit targets - INS, TCI, NTS, Net GP))
• Partner with squads, digital teams and commercial strategy teams to identify and execute eCommerce opportunities, keeping the business informed of any progress/challenges and subsequent help needed
• Ensure we have an ‘outside in’ lens on the business looking at competitor activities in the eCommerce channel and in your account. Analyse channel performance, and create plans to optimize top and bottom-line
• Support eCommerce customer service teams and supply chain to ensure processes are operating efficiently
• Follow standard methodologies to improve presence on eCommerce websites: actively implementing customer plans, SKU and product detail page improvements, pricing, promotion, etc.
• Stay informed about industry trends and best practices, especially within FMCG e-commerce, health, and beauty sectors
• Building positive relationships with your key contacts/buyers
• Designing and executing great business plans including negotiating the implementation
• Build and lead promotional activities in line with Kenvue corporate guidelines
• Propose and pilot new e-commerce tactics such as bundling, subscription models, or loyalty programs to drive engagement
• Analyse channel performance, and create plans to optimize top and bottom-line
• Identify share of voice opportunities to drive market out-performance
• Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns, ensuring brand visibility and optimising customer engagement
• Drive excellence in execution of New Product Introductions (NPI) and integrated brand campaigns across the channel, ensuring brand visibility and optimizing customer engagement.

Influence & Impact

• Gains stakeholders’ commitment through persistent, yet consultative, selling and leadership techniques
• Follows the negotiation process to achieve a positive agreement with the customer
• Embody a growth mindset, with a strong competitive edge to develop plans to win consumers everyday – and beat the competition.
• Motivates and encourages peers and others to achieve higher levels of performance
• Influences a diverse group of stakeholders, at multiple levels, to drive initiatives forward and create strategic vision
• Constructs and delivers persuasive impactful communications that garner broad support and enthusiasm
• Develops creative solutions to achieving mutual agreements, while actively managing the impact on the company

Education and experience requirements

• Bachelor’s degree or higher
• 3-4 years of account management experience
• Ability to drive strategy and change while implementing, analysing and reporting on numerous concurrent projects. Ability to navigate well in ambiguity.
• Strong analytical skills. Ability to read, manipulate and understand data in order to make effective commercial decisions
• Highly organised and able to run multiple projects/tasks simultaneously and effectively prioritise projects and tasks
• High level of autonomy and enjoy networking to achieve results

TECHNICAL/PROFESSIONAL SKILLS

• Analytical skills
• Market assessment and targeting skills
• Channel understanding and needs identification

This role offers a very competitive hourly rate. This contract will run for a 7-8 month duration and has a strong chance of extension.

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Diversity, Equity & Inclusion

For more than 130 years, diversity, equity & inclusion (DEI) have been part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Our commitment to respect the dignity and diversity of all is embedded in our Credo.

We know that the success of our business depends on having the best talent in a workforce that reflects the diverse markets we serve around the world and an inclusive culture that values different perspectives and life experiences. That is why we are working to create an inclusive environment where diverse backgrounds, perspectives and experiences are valued and each one of our people feels that they belong and can reach their potential. No matter who they are. Diversity, Equity & Inclusion at Johnson & Johnson means “You Belong”.