Customer Collaboration Planner

Kenvue; Reading; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Kenvue in Reading, UK is seeking a Customer Collaboration Planner to bridge sales, supply chain and customer partners. You will manage item and category planning, forecasts and stock strategies across the Consumer segment.

This hybrid role requires collaboration, data-driven decision making and some travel for customer visits. You will lead monthly and quarterly reviews, drive store in-stocks, reduce waste and improve logistics.

Qualifications

• Proven background in customer service, forecasting, inventory and supply chain management.
• Experience in logistics and sales or materials management is required.

Responsibilities

• Manage item and category planning across the Consumer segment and Customer Supply Chain.
• Oversee Store In-Stocks, event management and item lifecycle.
• Collaborate with customer development and demand planning to forecast.
• Lead monthly/quarterly collaboration with customer and supply chain partners.
• Reduce waste by eliminating trapped inventory and improving logistics.
• Analyze data, generate reports and provide insights to drive efficiencies.

Skills

Customer service

Forecasting

Inventory management

Supply chain management

Logistics

Sales

Materials management

Tools

MS Excel

MS PowerPoint

Tableau/Power BI

SAP

Job description

Customer Collaboration Planner

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

What We Do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role Reports To

Customer Collaboration Lead UKI

Location

Europe/Middle East/Africa, United Kingdom, Reading, Berkshire

Work Location

Hybrid

Key Responsibilities

Primary responsibilities include item and category management that spans across the collective Consumer segment and Customer Supply Chain. This customer facing position is accountable for Store In-Stocks, Event Management, Execution of New and Discontinued items, Reducing Waste, Reporting, and Analytics.

The role will use information acquired from the customer while applying Supply Chain planning information as input into Kenvue Demand construction process. Proficient use of the Customer’s data sharing tools combined with collaboration between the customer, customer development, and the demand planning team will be used to drive efficiencies.

Customer Level Forecasting

• Use Customer data and collaboration to develop a more robust forecasting model for turn and promotional volume

Customer Collaboration and Influence

• Build and manage relationships that will ultimately drive supply chain efficiency and business influence
• Lead Monthly/Quarterly collaboration with Customer and supply chain partners

Reducing Waste

• Eliminate “trapped” inventory within Customer’s Supply Chain
• Collaborate with internal Deliver partners to improve logistics, ordering and retail stock efficiencies

Qualifications

Experience and Skills:

• Proven background in customer service, forecasting, inventory management, supply chain management, logistics, sales or materials management is required
• Prior customer facing experience in sales or logistics is preferred
• Proficiency with MS Office Suite, specifically with MS Excel, MS PowerPoint is required. Experience with data visualization tools (Tableau/Power BI) are preferred. SAP experience is preferred.
• This position requires travel of up to 15% and overnight stays will be required for customer related visits.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.