Senior National Account Manager - FTC

Kao EMEA & Americas; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Flexible working

Health and wellbeing offers

Pension schemes

Insurance options

Job summary

Kao UK is seeking a capable commercial professional to lead the top Grocery & Value Retail accounts, driving sales, profit and strategy across John Frieda, Bondi Sands and related brands. You will align cross-functional teams, manage investments, and deliver Joint Business Plans with a focus on growth and ROI.

With 5 years in FMCG account management and strong analytics, you will shape customer strategies, build relationships with senior stakeholders, and champion best practice across the

Qualifications

• BSc/BA Hons degree or equivalent.
• 5 years experience in an account management / category / buying in FMCG environment, with P&L accountability for a major retail customer/category
• Experience working with multi-functional teams both internally and externally as well as developing and managing customer strategy across multiple channels and levels of the organisation (including interaction with Senior Leaders internally and externally)
• Demonstrated capability to proactively drive the customer agenda as well as differentiated executions
• Experience of seeking out new business opportunities and driving them through to execution
• Full Microsoft office capabilities – including Excel and PowerPoint
• Strong Commercial Awareness and Negotiation Skills
• Demonstrated capability in forecasting and financial analysis
• Leadership – Driving your agenda with the customer and within the business
• Strong collaboration and teamwork are essential, Strong Communication skills
• Relationship builder with impact and the ability to impact and influence across functions
• Proven success in managing a number of projects to tight deadlines and managing multiple priorities
• Strong understanding of category data & shopper behavior and ability to turn insights into action

Responsibilities

• Deliver/exceed annual budgeted Net Sales, Trade Spend and Marginal Income objectives for Kao brands with the relevant Grocery & Value Retail customers.
• Lead the development and delivery of Joint Business Plans to achieve brand and category growth with strategically important customers. Manage Kao investment to ensure return is maximised. Track and course correct plans via regular meetings with customer trading teams.
• Create customer commercial strategy(s) with a trade plan aligned to both Kao business objectives and the retailer strategy. Represent the customer internally and drive alignment to ensure you are able to execute the customer strategy including any bespoke initiatives for strategically important customers. Ensure commercial strategy is based upon a strong understanding of category data and shopper insights
• Collaborate with internal marketing, category management and shopper marketing teams to achieve customer strategy that will drive online and in-store fundamentals and performance of Kao brands
• Develop a professional and proactive relationship with all customers, but particularly strategic customers where Kao aims to have a disproportionate influence and thus maximise business growth and opportunities. Demonstrate strong knowledge of Kao brands and the categories within which they operate.
• Demonstrate leadership amongst NAM peer group on account management fundamentals including forecasting, financial management, promotional analysis and trade spend optimization. Monitor competitor activity and assess impact. Manage and highlight risks and raise to business with options to mitigate.
• Contribution to Kao UK – contribute positively to the total UK Consumer Care team via multi-functional project based work. Actively demonstrate strong leadership against the Kao leadership values.

Skills

Account management

FMCG experience

Multi-functional teamwork

Negotiation

Forecasting

Education

BSc/BA in relevant field

Tools

Excel

PowerPoint

Job description

We are Kao, listed as one of the world’s most ethical companies for the last 20 years. Our EMEA brand portfolio spans across three sectors; Consumer Care (John Frieda, Guhl, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown. Our corporate philosophy, The Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect.

About our role

This is a 15 month fixed term position.

As a key member of the commercial team, you will lead the management of Kao’s top UK Grocery & Value Retail accounts, driving sales and profit performance across customer P&Ls. You will build strong, proactive relationships both internally and externally, developing customer strategies and trade plans that accelerate growth for iconic brands including John Frieda and Bondi Sands.

Working closely with the Grocery & Value Channel Controller and Sales Director, you will shape and execute the customer strategy while championing best practice and providing strong leadership across your customer portfolio and the wider peer group.

What you will do

• Deliver/exceed annual budgeted Net Sales, Trade Spend and Marginal Income objectives for Kao brands with the relevant Grocery & Value Retail customers.
• Lead the development and delivery of Joint Business Plans to achieve brand and category growth with strategically important customers. Manage Kao investment to ensure return is maximised. Track and course correct plans via regular meetings with customer trading teams.
• Create customer commercial strategy(s) with a trade plan aligned to both Kao business objectives and the retailer strategy. Represent the customer internally and drive alignment to ensure you are able to execute the customer strategy including any bespoke initiatives for strategically important customers. Ensure commercial strategy is based upon a strong understanding of category data and shopper insights
• Collaborate with internal marketing, category management and shopper marketing teams to achieve customer strategy that will drive online and in-store fundamentals and performance of Kao brands
• Develop a professional and proactive relationship with all customers, but particularly strategic customers where Kao aims to have a disproportionate influence and thus maximise business growth and opportunities. Demonstrate strong knowledge of Kao brands and the categories within which they operate.
• Demonstrate leadership amongst NAM peer group on account management fundamentals including forecasting, financial management, promotional analysis and trade spend optimization. Monitor competitor activity and assess impact. Manage and highlight risks and raise to business with options to mitigate.
• Contribution to Kao UK – contribute positively to the total UK Consumer Care team via multi-functional project based work. Actively demonstrate strong leadership against the Kao leadership values.

What you will need

• BSc/BA Hons degree or equivalent
• 5 years experience in an account management / category / buying in FMCG environment, with P&L accountability for a major retail customer/category
• Experience working with multi-functional teams both internally and externally as well as developing and managing customer strategy across multiple channels and levels of the organisation (including interaction with Senior Leaders internally and externally)
• Demonstrated capability to proactively drive the customer agenda as well as differentiated executions
• Experience of seeking out new business opportunities and driving them through to execution
• Full Microsoft office capabilities – including Excel and PowerPoint
• Strong Commercial Awareness and Negotiation Skills
• Demonstrated capability in forecasting and financial analysis
• Leadership – Driving your agenda with the customer and within the business
• Strong collaboration and teamwork are essential, Strong Communication skills
• Relationship builder with impact and the ability to impact and influence across functions
• Proven success in managing a number of projects to tight deadlines and managing multiple priorities
• Strong understanding of category data & shopper behavior and ability to turn insights into action

At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results.

What you can expect from us

• An entrepreneurial environment where passionate and innovative teams come together.
• Respect, teamwork and collaboration are at the heart of how we work.
• A workplace culture that prioritises employee wellbeing, with opportunities to get involved in initiatives such as Mental Health First Aiders, our Charity Committee, and DE&I communities
• A broad range of benefits, including flexible working, competitive salaries, health and wellbeing offers, pension schemes, insurance options, and more…
• Learning and development opportunities

Your voice matters here, we value entrepreneurial thinking and innovation from our teams.

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