Ecommerce Client Support Executive

Sainsbury's; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic individual to manage end-to-end media campaigns across various platforms. This role involves building strong relationships with internal teams, troubleshooting media queries, and preparing insightful reports using analytics tools. The ideal candidate will thrive in a fast-paced environment, demonstrating exceptional organizational skills and attention to detail. With a commitment to personal development and a supportive team culture, this position offers a unique opportunity to contribute to innovative marketing strategies and drive business success. Join a company that values flexibility, wellbeing, and recognition of efforts.

Benefits

Colleague Discount

Pensions Scheme

Life Cover

Performance-related Bonus

Annual Holiday Allowance

Season Ticket Loans

Cycle to Work Scheme

Health Cash Plans

Employee Assistance Programme

Maternity and Paternity Leave Pay

Qualifications

• Very organized and efficient, able to manage multiple workstreams.
• Effective communicator with internal and external stakeholders.
• Attention to detail and proficient in Excel.

Responsibilities

• Manage media campaign activations on various platforms.
• Prepare financial and web analytic reports using analytics tools.
• Support the Non-Food eCommerce team in client proposals.

Skills

Organizational Skills

Communication Skills

Attention to Detail

Ability to Manage Multiple Workstreams

Proficiency in Excel

Education

Experience in Marketing or Digital Department

Tools

Adobe Analytics

Sainsbury’s Insight Platform

Job description

What you need to do

• Best in class end-to-end media campaign management of supplier funded media activations on Sainsburys.co.uk, Sainsbury’s App and On-Demand channels. Ensuring that campaigns are delivered on time and to plan.
• Developing and maintaining strong relationships with internal Nectar360 and Sainsbury's team to form collaborative working relationships.
• Be the central point of contact for delivery queries and troubleshooting of media for both Client Services and Sainsbury’s eCommerce.
• Be the central point of contact for our shared team email inbox.
• Prepare weekly and ad hoc financial and web analytic reports using Adobe Analytics, Sainsbury’s Insight Platform and other tools as required.
• Update the supplier activation packs and web pages with relevant information in a timely manner.
• Support the Non-Food eCommerce team in developing proposals and evaluations for clients.
• Support our financial admin by keeping processes up to date with 100% billing accuracy in a timely manner.
• Collate relevant market, industry, and client information to communicate to the wider team.

What you need to know

Essential

• Very organised, efficient. Able to manage multiple workstreams in a demanding environment, the ability to cope under pressure.
• Comfortable working with ambiguity and changing situations.
• Takes responsibility of own actions, ensuring that they keep up to date with all communications, processes, and procedures.
• Attention to detail & proficient in the use of Excel.
• Effective communicator, ability to manage internal and external stakeholders.

Desirable

• Experience of working in a Marketing or Digital department.
• Experience of working with commercial teams and/or suppliers.
• Understanding of media plans and/or analytics.

What you need to show

• Great planning and prioritising skills to deliver plans to deadline.
• Ability to work with others as well as individually.
• A positive and proactive attitude that accepts change in a fast-moving environment.
• Anticipating next steps and future risks and opportunities within your area, taking actions to address them.
• Commitment to ongoing personal development.

What decisions I can make

• Prioritising workload-based deadlines and importance.
• Recommending amendments to processes and ways of working.
• Recommending actions/next steps for inflight or completed campaigns.

Qualifications

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new - whether that’s as part of an evolving team or somewhere else across the business - and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you'll be able to get 10% off at Sainsbury's, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We've also got you covered for your future with our pensions scheme and life cover. You'll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 5% of salary (which may vary for Nectar360), depending on how we perform.

Your wellbeing is important to us too. You'll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see www.sainsburys.jobs for a range of our benefits (note, length of service and eligibility criteria may apply).

Please note, due to the volume of applications we receive, our roles may close early.

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.