Service Delivery Specialist

ZipRecruiter; Cardiff; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a fast-growth FinTech client as a Service Delivery Agent in Cardiff. This hybrid role focuses on enhancing customer experience and requires a proactive individual with a background in service delivery, particularly in financial services. Immediate start available.

Benefits

Bonus Scheme

Excellent Benefits

Qualifications

• Proven experience in a service delivery environment.
• Ability to manage multiple tasks and meet deadlines.

Responsibilities

• Manage service processes end-to-end against tight deadlines.
• Provide on-the-ground support for various services.

Skills

Customer Experience

Analytical Skills

Communication

Troubleshooting

Education

Experience in Financial Services

Job description

Job Description

Service Delivery Agent / Customer Support (Anti-Money Laundering & Compliance Services)

We are looking for a proactive and customer-focused Service Delivery Agent to join our fast-growth FinTech client in Cardiff to help elevate the customer experience to new heights on a new service being established.

We are looking for somebody who has worked in a contact centre / service delivery environment, taking inbound and outbound calls, creating new service tickets, collating and analysing documents and then preparing reports. You should be confident in your ability to be part of a team setting up a new service which comes with exciting career prospects for the right person.

Our client would like previous experience in banking, financial services, insurance industry working as part of as service based business. You will be responsible for the efficient and effective delivery of various services, by providing on-the-ground support. This role requires a blend of strategic thinking, operational expertise, and analytical skills to drive service quality and customer satisfaction.

Experience required:

• Proven experience in a service delivery environment, demonstrating exceptional customer experience skills.

• Proven track record of managing customer expectations and resolving issues effectively.

• Service payment processing and chasing. Have implemented process improvements that enhance efficiency, effectiveness and quality.

• Ability to manage multiple tasks and meet deadlines in a fast-paced, cross-functional environment.

• Basic troubleshooting skills for common technical issues within service delivery.

• Ability to communicate fluently with both technical and non-technical audiences

You will also be required to manage the service processes end-to-end, often against tight deadlines and have previous experience in financial services, banking or similar sector. If you are passionate about customer service and are excited to work in the financial technology space, apply today and make a difference!

This is a hybrid role with 2-3 days minimum office based days per week in Cardiff city centre.

Urgent hiring: Immediate start available

We are looking to fill this role as soon as possible and need candidates who are available to start immediately or within the next two weeks. If you're ready to hit the ground running and are eager to make an impact quickly, we encourage you to apply today! As well as the basic salary, there will be a bonus scheme and excellent benefits

This is an excellent opportunity for individuals who can join our team without delay.

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Services offered are those of both, an employment agency for permanent work and an employment business for the supply of contract staff.