Service Advisor

Endeavour Automotive Ltd; Ipswich; On-site; GBP 25,000 - 31,000; Full time

Job summary

A leading automotive dealer group is seeking a highly motivated Service Advisor for their Hyundai Ipswich team. The role involves managing customer enquiries, maximizing service sales, and delivering exceptional customer service. Ideal candidates will have customer-facing experience and a passion for the automotive industry.

Benefits

Life insurance

Qualifications

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills and understanding of customer experience.

Responsibilities

• Manage customer enquiries by telephone and in person.
• Maximize service sales and profitability through selling products.

Skills

Communication

Customer Service

Job description

Service Advisor Ipswich

Job Description

Service Advisor

Salary: £25,000 OTE £31,000

Job Location: Hyundai Ipswich, IP3 9SP

Endeavour Automotive are one of the UK’s fastest growing dealer groups representing global brands such as Volvo, Hyundai, LEVC, Lotus, INEOS and Polestar across dealerships in London, Buckinghamshire, Hertfordshire, Suffolk and Essex. We are currently seeking out a highly motivated Service Advisor to join our Hyundai Ipswich team.

What You Will Do

Our Service Advisors manage all customer enquiries by telephone and in person and successfully convert these into firm bookings. The role aims to maximise service sales and profitability through selling core, value-added and incremental products. We pride ourselves in providing an exceptional customer service experience and this role is central to delivering that; delivering the highest levels of customer service to ensure customer loyalty and repeat custom.

Who You Are

The Service Advisor we are looking for will be a team player who thrives in a customer centric, creative, and a results’ driven environment. They will lead by example with consistent high standards towards customer service whilst maintaining composure in challenging situations. They will also be logical, methodical, and innovative in their approach whilst using their energy and charisma to maintain a trusting and productive environment.

To be successful in this role you will have a great eagerness to learn and passion for the automotive industry, dedication to design, and a commitment to performance. For this role you must have the following: -

• At least 2 years’ customer facing experience within the automotive industry.
• Excellent communication skills at all levels and an excellent understanding of how to deliver an outstanding customer experience
• Retail experience in a customer facing role is a necessity, although experience as a service advisor is not required as training will be given on joining.
  
  

If you are looking to build a career within a thriving and dynamic company submit your CV for immediate consideration!

Note for Agencies: We will not accept applications or CVs submitted via Recruitment Agencies for this role.

Job Types: Full-time, Permanent

Pay: £25,000.00-£31,000.00 per year

Benefits

• Life insurance
  
  

Schedule

• Weekend availability
  
  

Supplemental Pay Types

• Performance bonus
  
  

Experience

• service advisor: 2 years (required)
  
  

Work Location: In person

Reference ID: Service Advisor - Ipswich