Key Account Executive

TN United Kingdom; Bedford; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading pharmaceutical supply chain solutions partner as a Customer Service Advisor. You will resolve customer queries, manage expectations, and collaborate with internal teams to ensure high-quality service. Your role is crucial in preventing service delays that could impact patients. If you have strong communication skills and a commitment to customer satisfaction, apply now!

Benefits

33 days annual leave

Flexible pay through Wagestream

Up to 4% Employer Pension Contribution

Access to Simply Health

24/7 GP, physiotherapy and counselling

Cycle to Work scheme

Access to MyRewards

Qualifications

• Previous B2B Customer Service experience required.
• Ability to perform root cause analysis of service failures.

Responsibilities

• Serve as the first point of contact for Customer Service queries.
• Investigate and resolve issues like late/damaged deliveries.
• Collaborate with Warehouse & Transport teams to resolve service failures.

Skills

Communication

Attention to Detail

Organizational Abilities

Tools

Microsoft Packages

Job description

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• 33 days annual leave (including bank holidays)
• Flexible pay through Wagestream
• Up to 4% Employer Pension Contribution
• Access to Simply Health
• 24/7 GP, physiotherapy and counselling through our EAP service
• Cycle to Work scheme
• Access to MyRewards, a benefits platform

Who we are:

Movianto is a leading pharmaceutical supply chain solutions partner offering best-in-class logistics quality for the pharmaceutical, biotech, medical device, and diagnostic industries.

Purpose of the role:

You will be responsible for resolving Customer Service queries from a portfolio of Key Accounts via phone and email. Investigate and resolve issues promptly, identifying root causes of service failures and ensuring swift resolution.

Collaborate with the Internal Key Account Manager and team to represent the customer and exceed expectations. Record all interactions in the CRM system for traceability. Timely resolutions are crucial to prevent any adverse impact on patients due to service delays or failures.

How you'll make an impact as a Customer Service Advisor at Movianto:

• Serve as the first point of contact for Customer Service queries via phone and email, logging details in Sunrise CRM.
• Take full ownership of queries, investigating and resolving issues like late/damaged deliveries, temperature excursions, and shortages.
• Regularly update clients on the status and progress of queries, managing expectations effectively.
• Collaborate with Warehouse & Transport teams to identify and resolve service failures, implementing corrective actions.
• Process Goods Uplift/Returns, Order Upgrade Requests, and log Adverse Drug Reactions/Product Complaints in line with procedures.
• Support the Internal Key Account Manager, attend meetings, monitor critical deliveries, and contribute to process improvements while adhering to quality standards.

What it will take to thrive as a Customer Service Advisor at Movianto:

• Previous B2B Customer Service experience, with strong communication and professional telephone skills.
• Ability to investigate and perform root cause analysis of service failures, with strong attention to detail and data entry skills.
• Proficient in Microsoft packages, with excellent typing skills, organizational abilities, and the capacity to prioritize workload under pressure.
• Demonstrates a commitment to high-quality work, customer satisfaction, and collaboration with teammates and external stakeholders.
• Willing to adapt to new approaches, provide constructive feedback, and contribute to trend analysis, identifying corrective actions where needed.

Ready to make an impact? Apply now and join our dedicated team!

For more information or any questions, feel free to email us at [e-mail].

Delivering healthcare across the nation, Movianto UK

Movianto / Walden Group is an equal opportunity employer. All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work, and environment guidelines relevant to the market in which the role is operational.

Please note the list above is not exhaustive, and we expect the post holder to be flexible within the framework of the job definition. Movianto / Walden Group seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality, ethnic origin, colour, sexual orientation, or disability. We apply all relevant Data Protection laws when processing your personal data.

If you choose to apply and share your CV or personal information, it will be held in accordance with our privacy policy to contact you regarding this or other opportunities.