Claims Operations Manager

Adjusting Appointments Limited; Maidstone; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking an experienced Property Claims Desk Adjuster to manage Property Claims up to £100k. In this role, you will collaborate with a dedicated team of Desk Claims Handlers and Field Adjusters, providing technical support and mentoring team members. Your expertise will be critical in overseeing operational aspects of claims handling, ensuring excellent customer service while adhering to SLAs and KPIs. With a competitive salary, flexible working options, and a comprehensive benefits package, this opportunity is perfect for those looking to grow in a dynamic environment.

Benefits

Company Car or Car Allowance

Pension Scheme

25 Days Holiday Plus Bank Holidays

Flexible Working from Home

Healthcare Benefits

Life Assurance

Income Protection

Flexi Benefits Plan

Qualifications

• Experience in handling Property Insurance Claims, including Major and complex losses.
• Proven management skills with the ability to lead and support a team.

Responsibilities

• Support a team of Desk Claims Handlers and Field Adjusters.
• Serve as a technical referral point for complex claims.

Skills

Property Insurance Claims Handling

Team Leadership

Excellent Communication Skills

Technical Knowledge

Customer Service

Education

Industry Qualifications

Job description

An experienced Property Claims Desk Adjuster with managerial experience is required to join a global Loss Adjusters firm. You will work closely with a team of Desk Claims Handlers and Field Adjusters managing Property Claims up to £100k, which could also involve Major and Complex Losses.

Key Responsibilities

1. Support a team of Desk Claims Handlers and Field Adjusters in collaboration with the Regional team.
2. Serve as a technical referral point for complex claims.
3. Assist Field Adjusters by accompanying them on site visits when necessary.
4. Oversee the operational aspects of claims handling, ensuring excellent customer service and adherence to SLA’s and KPI’s.
5. Mentor team members and identify their training and development needs.

About You

1. Experience in handling Property Insurance Claims, including Major and complex losses.
2. Proven management skills with the ability to lead and support a team.
3. Excellent listening skills and technical knowledge to resolve complex issues.
4. Experience working closely with Field Adjusters.
5. Exceptional communication skills, both written and verbal, including face-to-face interactions.
6. Industry qualifications or a willingness to study towards them.
7. Ability to travel as needed for site visits with your team.
8. A full, clean UK driving license.

Salary and Benefits

• Competitive annual salary.
• Company car or car allowance.
• Pension scheme.
• 25 days holiday plus bank holidays.
• Flexible working from home.
• Healthcare benefits.
• Life assurance.
• Income protection.
• Flexi benefits plan.