Senior Client Account Manager (London)

TN United Kingdom; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A fast-growing tech consultancy seeks a Senior Client Account Manager in London. You will manage client relationships, drive account growth, and ensure excellent service delivery. This role involves operational management and collaboration with delivery teams to meet client needs effectively.

Qualifications

• Experience in professional services or similar roles.
• Strong background in digital or tech environments.

Responsibilities

• Manage an average of 3-4 clients as the primary contact.
• Respond promptly to client opportunities and support account growth.

Skills

Communication

Organizational Skills

Attention to Detail

Business Awareness

Proactive Attitude

Job description

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Senior Client Account Manager (London), London

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Client:

AND Digital

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

efe0e3ac5755

Job Views:

3

Posted:

17.05.2025

Expiry Date:

01.07.2025

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Job Description:

Senior Client Account Manager

AND Digital is a fast-growing, tech consultancy.

We work on multi-industry, eCommerce, and enterprise-level software development projects with best practice agile methodologies at the core.

We are passionate about impactful work with interesting clients, guiding them through their digital transformation journey.

We build robust end-to-end solutions that are compelling, commercially viable, and customer-facing across multiple digital and e-commerce channels such as web, mobile, social, and in-store.

We empower our clients to acquire and develop the skills necessary for long-term success.

We deeply value our people, focusing on well-being and professional development. Read on to see how your skills and expertise could contribute to our journey!

How we work:

Our success centers on our Club model, which offers localized, personalized client service while leveraging the expertise and influence of a large company. Each Club comprises 96 members (6 squads of 13 engineers/analysts/XD specialists and 1 senior squad of 12 specialists), managing a portfolio of 6-8 clients.

As a Client Services Manager, you are the primary contact for clients, responsible for building relationships, growing accounts, and supporting our delivery teams' success.

You will work closely with stakeholders, utilizing AND’s full capabilities to respond to client needs, address challenges, and expand our engagement.

This role also involves supporting the smooth operation of the club by managing daily operational processes. We value close connections with both clients and our team members, understanding that engaged employees deliver their best work. Therefore, you will work to balance client and team needs effectively.

Your role

Reporting to the Head of Client Services, you will support the Service team in delivering excellent client experiences.

You will manage the daily operations and relationships for 3-4 client accounts and assist the Service Delivery Lead in account growth. This requires high attention to detail, task prioritization, and ownership of actions.

Your focus will be on building relationships with client stakeholders to understand and meet their needs, identifying new opportunities, acting as an escalation point for delivery teams, and ensuring effective key commercial processes.

You will work closely with our Product Delivery Leads, understanding delivery processes to ensure teams are well-supported.

Your main responsibilities

Client Management

• Manage an average of 3-4 clients as the primary contact
• Build and maintain relationships with clients and internal stakeholders to resolve issues effectively

Account Management:

• Respond promptly to client opportunities
• Identify and qualify new opportunities
• Support account growth and relationship development
• Assist in internal account strategy and planning, setting growth targets
• Manage large-scale, complex accounts by collaborating with wider teams

Operational processes:

• Forecast revenue accurately
• Manage monthly invoicing
• Oversee client contracts and POs
• Coordinate internal scheduling to source teams/roles, balancing client needs and team skills
• Brief team members on client roles and goals before engagement
• Support onboarding of new team members to clients

Quality of service:

• Own client service and engagement metrics
• Ensure thorough account planning
• Create professional client documents and presentations
• Use relationships and knowledge to resolve delivery and personnel issues swiftly

Am I right for the job?

To succeed, you will need:

• Experience in professional services or similar roles
• Strong background in digital or tech environments
• Business and commercial awareness
• Attention to detail, excellent communication, and organizational skills
• Ability to guide clients and teams through implementation and delivery
• Proven track record in developing propositions that exceed expectations and challenge norms
• Ability to build and grow client relationships
• Financial forecasting, scheduling, and invoicing skills
• Tenacity, a proactive attitude, and a willingness to learn