Key Account Manager

DHL eCommerce UK; Coventry; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in the UK logistics sector is seeking a Key Account Manager to manage and grow a portfolio of corporate clients. The ideal candidate will have experience in managing large contracts, strong analytical and presentation skills, and a full UK driving license. The role offers opportunities for career development and a supportive work environment.

Benefits

Healthcare

Pension

Childcare Discounts

Employee Assistance Programme

Qualifications

• Experience managing large contracts in mail or logistics.
• Competency in using operating systems and IT systems.

Responsibilities

• Maintain and grow a portfolio of mail customers.
• Negotiate client contracts and manage pricing reviews.
• Provide timely and accurate revenue and volume forecasts.

Skills

Presentation

Analytical Skills

Planning

Organizational Skills

Self-motivation

Tools

Salesforce

Microsoft Excel

Job description

Position: Key Account Manager

Contract Type: Permanent / Full-time

Location: Ryton on Dunsmore, Coventry

Hours: 37.5 per week / Monday to Friday

Why choose UK Mail?

Want to work for one of the UK’s best workplaces? UK Mail is the specialist mail division of DHL eCommerce UK, recognized as a Best Workplace 2024 and a Top Employer for the 4th consecutive year. We offer competitive pay and benefits including discounts for restaurants, cinemas, retail outlets, healthcare, pension, enhanced family leave, childcare discounts, employee assistance programme, and more.

About the role:

Responsible for maintaining and growing a portfolio of mail customers, ensuring full compliance with internal systems and maintaining customer records within our CRM.

1. Accountable for the performance of a corporate client portfolio.
2. Maintain and support all portfolio customers, ensuring they meet and exceed volume and revenue targets.
3. Manage service performance to exceed weekly and monthly SLAs.
4. Increase share of wallet from existing customers through development of all product lines – Presorted, unsorted, and international mail.
5. Ensure all customer contact is logged and updated within our Salesforce CRM system, including calls, visits, opportunities, and at-risk accounts.
6. Develop compelling commercial client propositions in response to market conditions.
7. Lead or support on bids and RFPs as required.
8. Negotiate client contracts and manage pricing reviews and amendments.
9. Provide timely and accurate revenue and volume forecasts.
10. Maintain strong relationships across all departments within DHL eCommerce UK.

The ideal candidate will have:

1. Experience managing large contracts, ideally in mail or logistics.
2. Strong presentation skills.
3. Ability to work under pressure and meet deadlines.
4. Good analytical skills, especially in data pre-processing.
5. Excellent Microsoft Excel skills.
6. Strong planning and organizational skills.
7. Competency in using our operating systems and IT systems.
8. Understanding of DHL eCommerce UK Health and Safety requirements.
9. Full UK Driving Licence.
10. Self-motivated with proven ability to manage customers and opportunities across a large geographical area.

Career development:

We support our employees' growth through dedicated learning and development programmes and foster an open culture where everyone’s voice is heard, enabling you to shape your future career at DHL eCommerce.

Next steps:

If you meet the requirements and are ready for your next career move, submit your application along with an up-to-date CV.

Diversity and Inclusion:

We value diversity as a strength and are committed to fair, transparent, and inclusive resourcing practices, welcoming applicants regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.