Senior Ecommerce Manager

Gleeson Recruitment Group; Southampton; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Senior Ecommerce Manager to lead their ecommerce strategy and drive growth. This exciting opportunity involves optimizing the online experience, managing customer retention, and leveraging data to enhance conversion rates. The role requires a strategic thinker who thrives on hands-on delivery and collaboration with cross-functional teams. Join a dynamic team during a period of expansion and make a significant impact in the ecommerce landscape while enjoying a flexible working pattern.

Qualifications

• Strong understanding of ecommerce trends and market dynamics.
• Experience in enhancing revenue outcomes through ecommerce strategies.

Responsibilities

• Develop and implement an effective ecommerce strategy.
• Manage website performance to improve user journey and CRO.
• Utilise data-driven analytics to enhance customer experience.

Skills

Ecommerce Strategy Development

Data Analysis

Customer Retention

Conversion Rate Optimization

Market Research

Communication Skills

Problem-Solving

Tools

CRM Systems

Job description

Senior Ecommerce Manager
60,000-70,000
Permanent, Full time

Gleeson Recruitment Group has exclusively partnered with a Higher Education Business to recruit a Senior Ecommerce Manager for their growing team. This is a new role due to ongoing expansion. You will define and deliver the ecommerce strategy, focusing on customer retention, increasing basket spend, and managing the customer lifecycle. You will be hands-on in optimising the website, improving user experience, and executing effective promotional activities.

This role relies on data and insights; you will use the CRM to understand customer buying behaviour to optimise ecommerce activities and improve online conversion rates.

This is an exciting time to join the business. The role suits a strategic thinker who is results-driven and enjoys being hands-on with delivery.

The Role:

1. Develop and implement an effective ecommerce strategy aligned with overall business growth goals, identifying opportunities for expansion in the online market.
2. Manage the performance of the ecommerce website to ensure a seamless user journey and improve Conversion Rate Optimization (CRO).
3. Utilise data-driven analytics to monitor customer behaviour and market trends, making informed decisions to enhance the customer experience.
4. Use the CRM to understand customer behaviour and develop targeted communications to drive retention.
5. Collaborate with commercial and marketing teams to implement promotional strategies aimed at boosting sales.
6. Develop strategies to reduce cart abandonment and increase average order value.
7. Monitor and report on ecommerce performance and trends, using insights to optimise online activity.

The Candidate:

1. A strong understanding of ecommerce trends, market dynamics, and the ability to develop strategies aligned with business goals.
2. Proficient in enhancing revenue outcomes through ecommerce, with a focus on driving sales growth.
3. Experience overseeing product listings and categorisation to optimise the online buying experience.
4. Ability to conduct market research and analyse market trends for growth opportunities.
5. Effective communication skills for conveying strategies and collaborating with cross-functional teams.
6. Strong problem-solving skills to identify issues and propose creative solutions for continuous improvement.
7. Ability to think strategically and align ecommerce initiatives with broader business objectives.
8. Flexibility to adapt to changing needs, including marketing conditions, technological advancements, and evolving customer expectations.

The client's offices are based in Southampton. They offer a highly flexible working pattern, with required office presence once a week.

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

By applying, you will be registered as a candidate with Gleeson Recruitment Limited. Our Privacy Policy is available on our website and explains how we will use your data.