Receptionist

Bespoke Hotels; Eastbourne; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hotel group in the UK is seeking a Receptionist to join their team. The role involves maximizing room revenues, ensuring guest satisfaction, and maintaining high service standards. Ideal candidates will have strong communication and organizational skills, along with at least a year of relevant experience. This position offers an opportunity to be part of a dynamic and diverse team in a well-established hotel group.

Qualifications

• At least one year’s experience in a similar position is essential.

Responsibilities

• Maximize room revenues in line with company standards.
• Ensure total guest satisfaction.
• Promptly resolve customer complaints.

Skills

Communication

Organization

Customer Service

Job description

Bespoke Benefits… What’s in it for you?

At Bespoke Hotels, our people are our biggest asset. We focus on engagement and individual development, working with natural strengths and supporting education from a commercial perspective. We create pathways so our people know the direction their careers will head.

We believe that great hospitality can only be delivered by a happy, motivated, and engaged team; so this is at the heart of our culture and of our ‘Be-Attitude’ values.

We are proud to provide equal opportunities for our team members, encouraging an inclusive and creative culture, providing long-term careers, supporting the community, and assisting in environmental matters.

At Bespoke, we ensure meaningful relationships with our colleagues, guests, and third-party suppliers, positively celebrating diversity and inclusion within our teams, encouraging collaboration and creativity.

The Role

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

As a Receptionist, you will be responsible for maximizing room revenues in line with the Company’s standards, providing efficient and courteous service to ensure total guest satisfaction.

The ideal candidate would possess outstanding communication and organization skills and have the ability to prioritize tasks. At least one year’s experience in a similar position is essential.

Key Responsibilities Of The Role

• To be familiar with the day’s business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check-in and check-out procedures.
• To have a good understanding of the guests’ requirements when they are checking in or out.
• To ensure all cash, charge, float, and till procedures are carried out in accordance with company policy.
• Demonstrates a working knowledge of all services and facilities of the hotel, as well as the local area, ensuring our guests are assisted effectively.
• Keeping the team up to date by attending the daily meetings.
• Maximize sales through up-selling, using incentives and promotions.
• Ensure all customer inquiries and requests for bookings are dealt with promptly, courteously, and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operate the telephone system in line with both operating and Company Standards.

Requirements Of The Role

• Experience working in a hotel or with people in a customer-related role.
• Excellent customer service skills, ability to follow standards, and good organizational skills.
• Ability to make decisions in a fast-paced environment and enjoy it.
• Good communication skills with colleagues and guests.
• Ability to use a phone and computer system.

Being Bespoke

Bespoke Hotels was founded in 2000 and has grown to manage over 9,500 hotel rooms, 8,000 employees, and £815 million of assets.

We stand today as the UK’s Largest Independent Hotel Group, owning a variety of hotels and partnering with an increasing portfolio. Our properties range from specialist golfing hotels to award-winning spa resorts and chic city centre hotels.

We pride ourselves on a diverse roster and a unique, individualised management style, with over 90 management agreements across the UK, along with additional management consultancy services and hotels with sales & marketing services.