MSK Therapies - Booking Clerk

NHS; Bexhill-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in East Sussex is seeking a friendly Receptionist/Booking Clerk to join their MSK Therapy Services team. The role involves core reception duties, including patient interaction and appointment scheduling, within a busy healthcare environment. Ideal candidates will have strong communication skills and a good general education, with experience in a similar role preferred.

Qualifications

• Good understanding of office procedures and clerical experience.
• Experience of Computerised Booking Systems.
• Proven experience of working in a busy Reception.

Responsibilities

• Core reception duties such as meeting and greeting patients.
• Booking appointments both face to face and via phone.
• General administrative duties.

Skills

Communication skills

Organisational skills

Typing skills

Data entry skills

Education

Good general education to GCSE Grade C or above

ECDL or other recognised IT qualification

Administration NVQ2 or equivalent

Tools

Microsoft Office

eSearcher

SystmOne

EXCEL

Job description

We are looking for a friendly and approachable individual to work as a Receptionist/Booking Clerk within our MSK Therapy Services - Physiotherapy Administration Team.

This post will be based at Bexhill Hospital although the successful applicant will also be required to cover reception duties at our community sites at within East Sussex; and spend some time within our Central Booking Office (located at Eastbourne District General Hospital)

You will need to work on a shift pattern which may involve some 8:00 am starts and 6:00pm finishes.

Main duties of the job

The role will involve core reception duties such as meeting and greeting of patients, booking of appointments both face to face and via the phone; and other general administrative duties.

For a full list of duties please refer to the job specification.

About us

We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.

In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.

In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.

Job responsibilities

Please refer to the job description attached.

If you have any questions about this position please do not hesitate to contact us.

Person Specification

Qualifications

• Good general education to GCSE Grade C or above, with English and Maths
• Typing / text processing / data entry skills to RSAII or equivalent OR Administration NVQ2 or equivalent skills
• Knowledge of Microsoft Office
• Packages including IT skills in excel, word processing (typing) and data entry
• ECDL or other recognised IT qualification
• Qualification in use of Microsoft Office Packages

Experience

• Good understanding of office procedures and general clerical experience
• Must be used to working in busy environment with a variety of different people
• Experience of Computerised Booking Systems
• Proven experience of working in a busy Reception

Skills/Knowledge/Abilities

• Excellent telephone manner and communication skills both verbally and written
• Good organisational skills
• Ability to work both in a team and unsupervised
• Ability to undertake work of a repetitive nature
• Knowledge of basic medical terminology
• Prior use of eSearcher, SystmOne, EXCEL

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.