Enterprise Customer Success Manager

Capture One; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Join a leading company in photography as an Enterprise Customer Success Manager. You will be the main contact for top global brands, enhancing their use of Capture One's solutions, while fostering relationships and driving product adoption. This role offers a hybrid work model, competitive pay, and opportunities for personal development.

Benefits

Hybrid work model

Opportunities for personal development

Competitive pay

Travel perks

Qualifications

• 3-5 years of B2B customer success experience.
• Strong organizational and time management skills.

Responsibilities

• Build relationships with global enterprise customers.
• Guide clients from onboarding to full adoption.
• Monitor customer health and identify risks.

Skills

Relationship-building

Problem-solving

Communication

Adaptability

Education

B2B customer success experience

Experience in SaaS

Tools

HubSpot

Job description

Who We Are

Help us shape the future of photography! At Capture One, we provide photographers with powerful tools to capture, edit, and collaborate, bringing their visions to life. We are committed to image quality, speed, and reliability. Our software offers the industry’s best tethered workflow—intuitive, efficient, with unparalleled image quality, true-to-life color processing, precise editing, and flexible collaboration tools that allow work from anywhere.

Imagine your software being used for major photoshoots like fashion magazine covers, by renowned athletic brands, actors, singers, or everyday brands you love. Our passion for imaging empowers a community of over 250,000 photographers worldwide.

That’s Capture One. Cool, huh?

The role

As our community grows, we seek an Enterprise Customer Success Manager to support our largest clients—including some of the world’s top brands in North America and Europe—maximizing their use of Capture One.

As a founding member of the Customer Success team, you'll help shape how we enhance productivity and ROI in our largest ecommerce studios, while also gathering insights to refine our product roadmap.

What You Will Do

1. Build relationships: Be the main contact for Capture One’s global enterprise customers, fostering strong relationships with users and stakeholders to boost product adoption and satisfaction.
2. Set customers up for success: Guide clients from onboarding to full adoption, working with Account Managers to prioritize activities and report progress. Collaborate with product and training teams to optimize customer experience.
3. Monitor customer health: Engage with sales operations to track health indicators, identify risks, and develop strategies to ensure ongoing success.
4. Support clients: Conduct regular check-ins, review sessions, and provide training to help clients understand and utilize Capture One’s solutions fully.
5. Share success stories: Identify advocacy opportunities such as case studies, testimonials, and customer events.
6. Provide feedback: Act as the voice of the customer, offering insights to influence product development and improve customer experience.

What You Will Bring

1. Relationship-building skills to ensure customers feel valued throughout their journey.
2. Problem-solving ability to anticipate challenges and propose solutions.
3. Commercial acumen to identify growth and risk signals.
4. Excellent communication skills to present ideas persuasively to stakeholders and customers.
5. Adaptability to thrive in a fast-paced, evolving environment.

What we are looking for:

1. 3-5 years of B2B customer success experience, preferably in a small to mid-size SaaS company.
2. 3+ years working with enterprise customers on onboarding, adoption, support, and renewals.
3. Strong organizational and time management skills.
4. Fluency in English; additional languages are a plus.
5. Familiarity with HubSpot.
6. Knowledge and passion for photography is a bonus.

Why you will like it at Capture One

• Work as part of a collaborative team, making things happen together.
• Empower photographers to focus more on creating.
• Celebrate diversity and foster an inclusive environment.
• Take ownership of your work with a Scandinavian mindset—autonomous, initiative-driven, and craft-focused.

And there is more...

• Hybrid work model from our London office with international travel to maintain personal connections.
• Opportunities for personal development, networking, mentorship, and industry engagement.
• Participation in trade shows, workshops, and global events with top creatives.
• Competitive pay, travel perks, vibrant culture, and top-tier equipment.