Enterprise Customer Success Manager

Capture One; London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

Capture One is seeking an Enterprise Customer Success Manager to foster relationships with major clients, enhance product adoption, and ensure customer satisfaction. The role involves onboarding, monitoring customer health, and providing feedback for product development. Join a dynamic team in a vibrant environment that values diversity and personal development.

Benefits

Personal Development

Industry Engagement & Travel

Competitive compensation

Top notch hardware equipment

Qualifications

• 3-5 years of experience in B2B customer success.
• Experience working with enterprise customers.

Responsibilities

• Build relationships with Global Enterprise customers.
• Guide customers from onboarding to full adoption.
• Monitor customer health indicators.

Skills

Relationship Building

Problem-solving

Commercial Acumen

Excellent Communication

Adaptability

Education

B2B customer success experience

Tools

HubSpot

Job description

Who We Are

Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.

Who We Are

Help us shape the future of photography! At Capture One we provide photographers with the most powerful tools to capture, edit and collaborate and bring their visions to life. We're uncompromising about image quality, speed and reliability. Capture One consistently gives photographers the best tethered workflow in the industry, making it intuitive and efficient, unparalleled image quality, true-to-life color processing, and precise editing and flexible collaboration tools letting you work from anywhere and with anyone.

Can you imagine seeing your software being used for a huge photoshoot fashion cover, famous athletic brands, actors, famous singers photo shootings or even brands that you love and use every day? Our love of imaging translates into empowering our ever-growing community of over 250,000 photographers around the world.

Yeah, that's Capture One, that's who we are. Cool, huh.

The role

As our community grows, we're looking for an Enterprise Customer Success Manager to help our largest customers — including some of the world's best-known brands in North America and Europe — get even more from Capture One.

As a founding member of the Customer Success team, you'll have the opportunity to shape how we drive productivity & ROI across our largest ecommerce studios whilst also uncovering insights that sharpen our product roadmap.

What You Will Do

• Build real relationships: You will be the go-to contact for Capture One's portfolio of Global Enterprise customers, fostering strong relationships with day-to-day users and key stakeholders to drive product adoption and satisfaction.
• Set our customers up for success: You'll guide customers from onboarding through to full adoption — working closely with Account Managers to prioritize aftersales activity & report on client onboarding progress. You'll collaborate with product and training teams to deliver optimal customer experience & support.
• Monitor their health: Engage with sales operations to regularly monitor customer health indicators, identify potential risks, and develop proactive strategies to ensure continued success.
• Support them: Lead scheduled check-ins and review sessions to assess customer goals, challenges, and progress. Support in the provision of training & ensure clients understand the full suite of Capture One's solutions
• Turn success into stories: Identify customer advocacy opportunities, including support on potential case studies, testimonials, and customer-focused events
• Bring insights back: Act as the voice of the customer by providing valuable feedback to the broader Capture One organization, helping to influence product development and customer experience through constructive feedback.
  
  
  
  

What You Will Bring

• Relationship Building: A natural ability to build and nurture relationships, ensuring customers feel valued at every stage of their journey with Capture One.
• Problem-solving: Independent thinker who anticipates challenges and proposes practical solutions.
• Commercial Acumen: Ability to identify growth and risk signals across a diverse customer base.
• Excellent Communication: Able to present ideas clearly and persuasively to senior stakeholders both within Capture One and towards customers.
• Adaptability: Thrive in a fast-paced, evolving environment with minimal oversight and embrace new challenges.
  
  
  
  

What we are looking for:

• 3-5 years of experience in B2B customer success, ideally within a small to mid-size SaaS company.
• 3+ years of experience working with enterprise customers and having conversations about onboarding, adoption, support & renewals.
• Great organizational, project and time management skills.
• Fluency in English required; additional European or any other languages are a plus.
• Familiarity with HubSpot.
• Knowledge and passion for photography will be considered a plus.
  
  
  
  

Why you will like it at Capture One

Our Company Values make Capture One special.

• Win as one team: Make things happen together. Working together is when the magic really happens.
• Empower photographers: Letting image makers work less and create more. We want photographers to do more of what they love, whether that's on or off set.
• Embrace diversity: Different cultures, languages, and passions thriving under one roof. We are an equal opportunity employer; we welcome diversity and are committed to creating an inclusive environment for all employees.
• Take ownership: Use your expertise and feel good doing it. Being from Copenhagen, Denmark, we're all about the Scandinavian mindset. Take initiative. Be autonomous. Feel like you own your craft. And feel satisfied doing it.
  
  
  
  

And there is more...

• Ability to work hybrid from Capture One Kings Cross, London office 2-3 days per week and visit international customers to maintain a personal touch.
• Personal Development - Network with industry professionals, join our mentor program, spend time with our photo experts or listen in to our Friday Focus.
• Industry Engagement & Travel - Get hands-on experience at trade shows, workshops, and international industry events, connecting with top creatives and internationally recognized photographers.
• Competitive compensation, travel opportunities plus, and a very vibrant and social work culture
• Top notch hardware equipment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at Capture One by 2x

Get notified about new Customer Success Manager jobs in London, England, United Kingdom.

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

TikTok LIVE - Global Customer Service Operations Manager

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 5 months ago

London, England, United Kingdom 1 week ago

Sunbury-On-Thames, England, United Kingdom 2 days ago

London, England, United Kingdom 5 days ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 2 months ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 days ago

Customer Success Managers - Register Your Interest

Thames Ditton, England, United Kingdom 2 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 month ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 4 weeks ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

London, England, United Kingdom 2 months ago

Customer Success Manager - London (Shoreditch Area)

London, England, United Kingdom 1 week ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.