Ebusiness Executive

Softcat; Manchester; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

Softcat is seeking an eBusiness Executive in Manchester, Lancashire, to respond to email and support queries for the eBusiness team.

You will amend settings, assist both internal and external customers, and help with basic internal training while being supported by the team.

The role offers flexible working patterns and a welcoming culture that values collaboration and personal development.

Qualifications

• Customer service-focused with strong written communication.
• Desire to exceed expectations in a collaborative environment.
• Clear and concise written communication skills.
• Willingness to learn quickly and adapt.
• Highly organized with good attention to detail.

Responsibilities

• Answer email / support queries, troubleshooting issues, and providing resolutions and solutions
• Amending settings and permissions for Softcat and customer users on the eBusiness platform
• Supporting internal and external customers with their use of Softcat's eBusiness platform
• Support the delivery of basic internal training and awareness sessions with Softcat staff
• Identifying issues that need escalation and/or diversion to other team members or other departments and ensuring a response is given

Skills

Excellent customer service

Drive to exceed expectations

Clear and concise writtencommunication

Willingness to learn

Highly organized

Job description

eBusiness Executive Softcat•Manchester, Lancashire, United Kingdom

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Why join Softcat's internal technology team?

Softcat is an amazing success story and as part of our continued growth we are investing significantly more in a new technology strategy going forward. Softcat's internal Technology Team is undergoing an exciting transformation this evolution aims to provide greater opportunities for our people's professional development and prepare us to execute our more ambitious technology strategy effectively.

The primary purpose of this role is to respond very promptly and professionally to email and support queries sent to the eBusiness team.

Typically, this involves answering queries, making configuration changes to permissions, restrictions and settings for users, helping and advising both internal and external customers on eBusiness matters and generally supporting all users of the platform.

The role includes supporting eBusiness Specialists with occasional, online customer video calls and basic internal sales staff training. You will receive support in the role from the eBusiness Specialist to whom you report as well as your other eBusiness Team colleagues. You will be welcomed into a very successful, established team whose members are always positive, respectful and supportive of each other.

As eBusiness Executive you'll be responsible for:

• Answering email / support queries, troubleshooting issues, and providing resolutions and solutions
• Amending settings and permissions for Softcat and customer users on the eBusiness platform
• Supporting internal and external customers with their use of Softcat's eBusiness platform
• Support the delivery of basic internal training and awareness sessions with Softcat staff
• Identifying issues that need escalation and/or diversion to other team members or other departments and ensuring a response is given

We would love you to have

• A desire to provide excellent customer service
• A drive to go above and beyond expectations wherever possible
• Clear and concise communication skills, especially in written form
• A desire to learn and the ability to learn quickly
• Highly organized

We also acknowledge that the confidence gap and imposter syndrome are a real thing and can get in the way of us meeting fantastic talent.

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

To become part of the success story.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.

Full-time