eBilling Manager

Linklaters; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private Medical Insurance

On-site fitness facilities

Pension and flexible savings options

Income protection

Maternity/paternity/shared parental le

Travel insurance

Employee networks groups

Job summary

Linklaters is seeking an eBilling Manager to lead the global eBilling service within the CoE Revenue Lifecycle. The role spans London and Warsaw, overseeing onboarding, platform administration, and performance improvements while coordinating with Revenue, Client Finance, Pricing and Technology.

The successful candidate will manage a geographically dispersed team, drive KPIs, and ensure a high-quality global service with strong stakeholder engagement and escalation management.

Qualifications

• Substantial eBilling experience within global professional services or similar complex billing environment.
• Proven experience leading and developing teams delivering a critical operational service across locations.
• Strong technical knowledge of eBilling platforms and client billing requirements.
• Excellent stakeholder and client management, including senior-level discussions and escalations.
• Experience driving process improvements through data analysis and automation.
• Understanding of legal finance interactions with eBilling, Revenue, Billing, Pricing and Client Finance; plus Excel skills.

Responsibilities

• Lead and own the global eBilling service and operating model across London and Warsaw.
• Oversee accurate and timely electronic invoice submissions, including rejection management and uploads.
• Manage onboarding and setup of clients onto eBilling platforms with testing and go-live controls.
• Act as senior point of contact for complex eBilling matters and client escalations.
• Define and monitor service levels, KPIs and reporting with data-driven improvements.
• Drive continuous improvement with Technology and Finance transformation teams.
• Manage capacity and resources across BAU, onboarding, backlogs and peak periods.
• Lead, coach and develop the eBilling team, promoting an inclusive, high-performing culture.

Skills

eBilling experience

Stakeholder management

Leadership/people management

Data analysis

Process improvement

Excel proficiency

Tools

SAP

Workflow automation

Data visualization tools

Broker portals

Job description

About us:

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.

Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.

We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.

Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.

We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role

We are looking for an eBilling Manager to join the CoE Revenue Lifecycle on a permanent basis, leading the delivery of our global eBilling service. You will oversee operational delivery, client onboarding and setup, issue management, performance and continuous improvement, bringing together eBilling capabilities across Warsaw and London. Leading a geographically dispersed team, you will work closely with Revenue, Client Finance, Pricing, Technology, Legal & Risk and client relationship stakeholders to ensure consistent standards, clear ownership and a high-quality global service.

Your Key Responsibilities:

• Lead and take ownership of the global eBilling service and operating model, ensuring clear priorities, consistent service standards and effective delivery across London and Warsaw.
• Oversee the accurate and timely submission of electronic invoices, including rejection management, resubmissions, billing schedules, platform administration, timekeeper and rate uploads, and associated records.
• Manage the end-to-end onboarding and setup of clients onto eBilling platforms, ensuring requirements, configurations, mappings, testing, approvals and go-live activities are effectively controlled.
• Act as the senior point of contact for complex eBilling matters and client escalations, working with key stakeholders to resolve issues and provide clear, practical guidance on requirements, risks and actions.
• Define and oversee service levels, KPIs and reporting, using performance data, trend analysis and root-cause analysis to identify issues and drive sustained improvements.
• Lead continuous improvement across the eBilling service, partnering with Technology and Finance transformation teams to enhance processes, automation, platform integrations and management information.
• Manage capacity and resources across business-as-usual activity, client onboarding, backlogs, peak periods and improvement initiatives, ensuring appropriate operational resilience and contingency arrangements.
• Lead, coach and develop the eBilling team, fostering an inclusive, collaborative and high-performing culture through clear objectives, performance management, career development, succession planning and knowledge sharing.

What we’re looking for:

• Substantial eBilling experience within a global law firm, professional services organisation or similarly complex client billing environment.
• Proven experience leading and developing teams, with responsibility for delivering a business-critical operational service across multiple locations or functions.
• Strong technical knowledge of eBilling platforms, broker portals, electronic invoice formats, client billing requirements, onboarding processes and rejection resolution.
• Excellent stakeholder and client management skills, with experience managing complex relationships, senior-level discussions and service escalations.
• Demonstrable experience improving processes, controls and operational performance through data analysis, root-cause analysis, automation and continuous improvement.
• Strong understanding of legal finance and the interaction between eBilling, Revenue, Billing, Pricing and Client Finance, combined with strong reporting and Excel skills; experience with SAP, workflow, automation and data visualisation tools would be advantageous.

What’s on offer:

This role can be based in our London offices, with a hybrid working model available.

Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you’ll be making to our success. These include:

Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments

Finance

• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services

Family & Lifestyle

• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

Technical Skills

Budget Management, Business Risk Management, Cost Optimization, Financial Accounting, Financial Analysis, Financial Forecasting, Financial Modeling, Financial Risk Management (FRM), Liquidity Management, Profit and Loss (P&L) Management, Regulatory Compliance

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

Application Policy

Applications and CVs (direct or via agency) are only accepted online via the portal. Queries related to our roles must be directed to the relevant recruitment team and not the partners, practices or stakeholders [e-mail] for legal roles or [e-mail] for business team roles.