eBilling Manager

Linklaters Italy; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Health & Wellbeing

Private Medical Insurance

Free in-house fitness centre

Family & Lifestyle benefits

Travel insurance

Job summary

Linklaters LLP is seeking an experienced eBilling Manager to lead the global eBilling service within the CoE Revenue Lifecycle. You will oversee operational delivery across London and Warsaw, ensuring accurate invoicing, onboarding, and escalation management while driving continuous improvement with cross-functional teams.

The role requires substantial eBilling experience, strong leadership, and advanced Excel and data analysis capabilities to manage KPIs, reporting, and process optimisations in

Qualifications

• Substantial eBilling experience in a global professional services environment.
• Experience leading and developing teams delivering a critical operational service across locations.
• Strong technical knowledge of eBilling platforms and client onboarding processes.
• Excellent stakeholder and client management, with handling senior-level discussions and escalations.
• Proven ability to improve processes, controls, and performance using data analysis and automation.
• Strong understanding of legal finance, with exposure to Revenue, Billing, Pricing and Client Finance, plus Excel proficiency.

Responsibilities

• Lead the global eBilling service and operating model across London and Warsaw.
• Oversee accurate electronic invoice submission, rejection management, and rate uploads.
• Manage onboarding and setup of clients on eBilling platforms with testing and go-live controls.
• Act as senior point of contact for complex eBilling matters and client escalations.
• Define and monitor service levels, KPIs, and reporting with data-driven improvements.
• Drive continuous improvement with Technology and Finance transformation teams.
• Manage capacity and resources across BAU, onboarding, backlogs, and peak periods.
• Lead, coach and develop the eBilling team with clear objectives and development paths.

Skills

eBilling experience

Team leadership

Stakeholder management

Data analysis & root-cause analysis

Process improvement

Excel skills

Automation & data visualisation tools

Tools

SAP

Workflow automation

Data visualization tools

Excel

Job description

About us

Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

The Role

We are looking for an eBilling Manager to join the CoE Revenue Lifecycle on a permanent basis, leading the delivery of our global eBilling service. You will oversee operational delivery, client onboarding and setup, issue management, performance and continuous improvement, bringing together eBilling capabilities across Warsaw and London. Leading a geographically dispersed team, you will work closely with Revenue, Client Finance, Pricing, Technology, Legal & Risk and client relationship stakeholders to ensure consistent standards, clear ownership and a high-quality global service.

Your Key Responsibilities

• Lead and take ownership of the global eBilling service and operating model, ensuring clear priorities, consistent service standards and effective delivery across London and Warsaw.
• Oversee the accurate and timely submission of electronic invoices, including rejection management, resubmissions, billing schedules, platform administration, timekeeper and rate uploads, and associated records.
• Manage the end-to-end onboarding and setup of clients onto eBilling platforms, ensuring requirements, configurations, mappings, testing, approvals and go-live activities are effectively controlled.
• Act as the senior point of contact for complex eBilling matters and client escalations, working with key stakeholders to resolve issues and provide clear, practical guidance on requirements, risks and actions.
• Define and oversee service levels, KPIs and reporting, using performance data, trend analysis and root-cause analysis to identify issues and drive sustained improvements.
• Lead continuous improvement across the eBilling service, partnering with Technology and Finance transformation teams to enhance processes, automation, platform integrations and management information.
• Manage capacity and resources across business-as-usual activity, client onboarding, backlogs, peak periods and improvement initiatives, ensuring appropriate operational resilience and contingency arrangements.
• Lead, coach and develop the eBilling team, fostering an inclusive, collaborative and high-performing culture through clear objectives, performance management, career development, succession planning and knowledge sharing.

What we’re looking for

• Substantial eBilling experience within a global law firm, professional services organisation or similarly complex client billing environment.
• Proven experience leading and developing teams, with responsibility for delivering a business-critical operational service across multiple locations or functions.
• Strong technical knowledge of eBilling platforms, broker portals, electronic invoice formats, client billing requirements, onboarding processes and rejection resolution.
• Excellent stakeholder and client management skills, with experience managing complex relationships, senior-level discussions and service escalations.
• Demonstrable experience improving processes, controls and operational performance through data analysis, root-cause analysis, automation and continuous improvement.
• Strong understanding of legal finance and the interaction between eBilling, Revenue, Billing, Pricing and Client Finance, combined with strong reporting and Excel skills; experience with SAP, workflow, automation and data visualisation tools would be advantageous.

What's on offer

• Health & Wellbeing
• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments
• Finance Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services
• Family & Lifestyle
• Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality, With Pride, or Social Mobility Networks)

Technical Skills

Budget Management, Business Risk Management, Cost Optimization, Financial Accounting, Financial Analysis, Financial Forecasting, Financial Modeling, Financial Risk Management (FRM), Liquidity Management, Profit and Loss (P&L) Management, Regulatory Compliance

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

As a responsible business, it is important that we represent the diversity of our people, our clients and our communities.

We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us.

We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.

Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process.

Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job.

Those involved in recruitment and selection decisions and processes are also provided with guidance on diversity issues.

If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.

Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.