Ebilling Coordinator (12-month FTC)

Linklaters; Greater London; On-site; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Private Medical Insurance

Onsite fitness centre

Free GP service

Pension and savings

Income protection

Will-writing services

Electric car scheme

Emergency family care

Additional holiday leave

Parental leave

Travel insurance

Employee networks

Job summary

Linklaters is seeking a client onboarding specialist for eBilling platforms to ensure smooth onboarding, accurate configuration, and timely invoicing. You will serve as the primary client contact, resolve onboarding blockers, and maintain comprehensive records for audits.

The role requires experience with ebilling platforms, cross-functional collaboration, and strong attention to detail in a professional services environment.

Qualifications

• Proven experience managing client onboarding onto eBilling platforms within a professional services or legal environment.
• Strong working knowledge of ebilling platforms and client billing portals and the technical requirements during onboarding.
• Experience working with cross-functional teams to ensure timely submission of invoices and meeting deadlines.

Responsibilities

• Manage end-to-end client onboarding onto eBilling platforms prior to go-live.
• Serve as primary client contact during onboarding, managing expectations.
• Identify and resolve onboarding errors or blockers to meet deadlines.
• Maintain records of onboarding activity, configurations, and documentation for audits.
• Set up and maintain client billing profiles and system configurations.
• Ensure timely submission of invoices and adherence to deadlines.
• Collaborate with cross-functional teams on billing inquiries and data flow.
• Develop reports and analytics to monitor billing efficiency and revenue.

Skills

eBilling onboarding

Client onboarding

Cross-functional teamwork

Data analytics

Communication

Professionalism

Excel

SAP

eBilling systems

Attention to detail

Tools

Microsoft Excel

SAP

eBilling platforms

Job description

Linklaters Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional. We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction. Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere. We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.

Your Role

• Manages end-to-end client onboarding onto eBilling platforms, ensuring all requirements are captured, configured, and validated prior to go-live.
• Acts as the primary point of contact for clients during the eBilling onboarding process, managing expectations and resolving queries promptly.
• Identifies and resolves errors or blockers during the onboarding process, escalating where appropriate to ensure deadlines are met.
• Maintains comprehensive and accurate records of all onboarding activity, system configurations, and related documentation for audit and compliance purposes.
• Sets up and maintains accurate client billing profiles and system configurations across relevant eBilling platforms.
• Ensures timely submission of invoices and adherence to internal deadlines.
• Oversees the collation and submission of questionnaires, establishing a structured process to remove ambiguity around team ownership and accountability.
• Identifies and rectifies errors in submitted invoices, providing necessary corrections with minimal guidance from senior team members.
• Monitors and updates internal billing schedules to guarantee deadlines are met and invoices are processed promptly.
• Maintains comprehensive and accurate records of all eBilling transactions and related documents for internal and client audits.
• Collaborates with cross-functional teams to address billing-related enquiries and ensures the seamless flow of financial data.
• Partners with clients to establish and manage eBilling systems for new accounts.
• Develops and prepares detailed reports and data analytics for management to monitor billing efficiency and revenue performance.
• Contributes to the maintenance and enhancement of billing procedures and protocols to align with industry standards.
• Drives continuous process improvement to reduce onboarding turnaround times and enhance billing operational efficiency.

About you

• Proven experience managing client onboarding onto eBilling platforms within a professional services or legal environment.
• Strong working knowledge of ebilling platforms and client billing portals and the technical requirements clients impose during the onboarding process.
• Proven experience of working with cross-functional teams to ensure timely submission of invoices and adherence to internal deadlines.
• Demonstrated ability to prepare reports and data analytics for management to monitor billing efficiency and revenue performance.
• Strong communication and relationship-building skills, with the ability to engage confidently with clients and senior internal stakeholders.
• Acted with professionalism and integrity in every aspect of work.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with SAP or similar finance systems.
• Familiarity with e-Billing platforms or legal billing systems.
• Strong attention to detail and ability to manage multiple deadlines simultaneously.

The Team

You will be welcomed into the Finance team as a valued and integral member of the group. The Finance function is a globally diverse team of professionals dedicated to ensuring the firm’s financial health, enabling strategic decision-making, and delivering accurate, timely financial insight and control. In this role, you will collaborate closely with both the local team and the broader Finance network, with strong support and a shared commitment to excellence. Our culture emphasises teamwork, integrity, and continuous improvement. Working alongside stakeholders across the business, the Finance team is responsible for a wide range of activities including budgeting, forecasting, financial reporting, compliance, and strategic planning. The team plays a critical role in safeguarding the firm’s financial stability and driving value through data-led insight and financial stewardship. This role offers a variety of responsibilities and projects, providing opportunities for development, cross-functional exposure, and professional growth. We are excited to expand our team with individuals who are detail-oriented, commercially aware, and passionate about contributing to the firm’s success through sound financial management and collaboration.

Our Benefits Health & Wellbeing

• Private Medical Insurance
• Free in-house fitness centre and subsidised health club memberships
• Free onsite GP service and periodic health assessments
• Pension and flexible savings options
• Income protection and life assurance
• Mortgage advice and will-writing services
• Family & Lifestyle: Electric car and cycle to work schemes
• Emergency family care
• Additional holiday/birthday leave
• Maternity/paternity/shared parental leave
• Travel insurance and season ticket loan
• Option to join sports and social clubs, as well as our employee networks groups (such as our Gender Equality Network, With Pride, or Social Mobility Networks)

Technical Skills

This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.

We recruit on the basis of merit, irrespective of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by the laws or regulations in the locations where we operate.

Selection decisions, and the reasons for those decisions, are recorded at each stage of the selection process.

Selection criteria and, where appropriate, technical skills tests are in place to measure an individual’s ability for the safe and effective performance of a job.

Those involved in recruitment and selection decisions and processes are also provided for guidance on diversity issues.

If you require reasonable adjustments to be made during the selection process, please talk to a member of the recruitment team so that any required adjustments can be made in advance.

Specific experience requirements advertised on a role do not intend to preclude applications from candidates who may have more or less experience. Our intention is only to indicate a guideline as to the necessary skills for the role as described.

In the event that we make an offer to you, and where local legislation permits, we will conduct pre-engagement screening checks that may include but are not limited to your professional and academic qualifications, your eligibility to work in the relevant jurisdiction, any criminal records, your financial stability and references from previous employers. Your offer will be subject to the successful completion of these checks which will be initiated following your consent.

We know that diversity makes us a better law firm and helps us attract the best talent, drive innovation with diversity of thought, and deliver the best experience to everyone who comes into contact with us.